Microsoft Office
Mitchel Deshommes
Ocala,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Publix
03.2019 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Organized ordering system, greatly reducing order processing times.
Grocery Bagger
Publix
03.2019 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Sorted and stacked finished items.
- Retrieved items for customers and verified prices.
Education
High School Diploma -
Pearblossom Academy
Bogue Chitto, MS06-2019
Skills
- Multilingual Proficiency (Haitian Creole)
- Fluent Bilingualism
- Attention to Detail
- Customer Support
- Complaint resolution
- Training and Development
Software
Adobe Reader
Zoom
Languages
Haitian Creole
Full Professional
English
Native or Bilingual
Timeline
Customer Service Associate
Publix
03.2019 - Current
Grocery Bagger
Publix
03.2019 - Current
High School Diploma -
Pearblossom Academy