Summary
Overview
Work History
Education
Projects
Timeline
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MD MIRAZUR RAHMAN

Application Support Analyst
Allen,TX

Summary

Passionate Java developer with hands-on experience in Java 8, Spring Boot, and Spring MVC. Hands-on experience in Java application support and associated enhancements. Deeper technical understanding of NodeJS, React, and automated testing frameworks.

Overview

5
5
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages

Work History

IT Support Specialist

Quality Inn
Allen, TX
09.2022 - Current
  • Provided technical support for hardware and software issues, ensuring timely resolution and minimal downtime for end-users.
  • Conducted regular system updates and maintenance on workstations, improving overall functionality and user satisfaction.
  • Assisted in the implementation of new IT solutions, collaborating with cross-functional teams to optimize system performance.
  • Developed and maintained user documentation, enhancing resource availability for team members and end-users.
  • Monitored system performance metrics, identifying areas for improvement that resulted in enhanced operational efficiency across departments.
  • Responded to help desk tickets promptly, utilizing ticketing systems to track issues from initial report to resolution effectively.

Application Support Analyst

Synchronous ICT
06.2020 - Current
  • Developed and maintained full-stack web applications using Java 8, Spring Boot, and Spring MVC, ensuring the delivery of scalable and high-performing solutions.
  • Participated in all phases of the SDLC, from requirement analysis and solution design to testing and deployment.
  • Built and integrated RESTful APIs for seamless data exchange between services and front-end applications.
  • Collaborated closely with cross-functional teams to understand business requirements, contribute to system architecture, and deliver high-quality, on-time features.
  • Utilized JavaScript, HTML, and CSS to enhance front-end user experience, contributing to responsive and accessible UI development.
  • Followed Agile practices, attending daily stand-ups and sprint reviews, and used tools such as Git, Jenkins, and Maven for source control and CI/CD deployment.
  • Engaged in test-driven development using JUnit and participated in peer code reviews to maintain clean and efficient codebases.
  • Demonstrated excellent communication skills and a proactive attitude, continuously learning and adapting to new technologies in a fast-paced environment.

Education

Bachelor of Science - Computer Science and Engineering

American International University - Bangladesh

Projects

Library Website Content Management System

  • Developed a responsive website for a fictional public library using HTML, CSS, and JavaScript, with content updates handled via a custom-built content management module.
  • Integrated inventory management functionality that allowed users to browse and filter book listings, simulating automotive inventory management principles.
  • Built support for user-generated content requests through a simple web form submission system, mimicking real-world ticket resolution processes.
  • Implemented version control and issue tracking using Git and Jira, documenting bugs and enhancement tasks to simulate collaborative troubleshooting with a development team.
  • Designed the UI/UX to follow web accessibility best practices, ensuring the website was screen reader-friendly and keyboard-navigable.
  • Simulated a support environment by creating mock emails and support tickets, responding to them with appropriate solutions, reflecting real-life customer communication practices.

Timeline

IT Support Specialist

Quality Inn
09.2022 - Current

Application Support Analyst

Synchronous ICT
06.2020 - Current

Bachelor of Science - Computer Science and Engineering

American International University - Bangladesh

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MD MIRAZUR RAHMANApplication Support Analyst