Md Munkaser Islam Sharar
109-24 175TH Jamaica,NY
Summary
Versatile IT professional and certified barista with expertise in customer service, technical support, leadership, and operational excellence.
Overview
5
5
years of professional experience
Work History
Starbucks Barista
Starbucks
Noblesville, IN
01.2025 - 02.2025
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Sr. IT Engineering Specialist
Banglalink Digital Communications Ltd.
Dhaka, Bangladesh
08.2023 - 01.2025
- Delivered first-line IT support, resolving technical issues for 100+ employees
- Maintained asset inventory, reducing downtime by 20%
- Supported corporate events, ensuring seamless technical execution
- Enhanced customer satisfaction by implementing effective troubleshooting policies
Senior Executive Engineer
BRACNet Limited
Dhaka, Bangladesh
05.2022 - 08.2023
- Provided 24/7 IT support, specializing in OLT & PON technology
- Ensured consistent high-quality service for corporate and bank clients
- Streamlined issue resolution, improving SLA adherence by 15%
Area Operations Manager
Foodpanda (Delivery Hero)
Dhaka, Bangladesh
11.2020 - 05.2022
- Managed operations, exceeding KPIs and enhancing customer satisfaction
- Supervised 50+ riders, ensuring timely deliveries and service quality
- Spearheaded new marketing projects, increasing customer engagement
Enterprise Relationship Manager
Banglalink Digital Communications Ltd.
Dhaka, Bangladesh
11.2019 - 11.2020
- Developed corporate client relationships, boosting sales by 25%
- Monitored and optimized customer offers to meet KPIs
- Maintained high customer retention through post-sale follow-ups
Education
Bachelor of Science - Electronics & Telecommunication Engineering
University of Liberal Arts Bangladesh (ULAB)
Bangladesh07-2017
Accomplishments
- Best Employee of the Month - Foodpanda
- Promoted for high performance at Banglalink.
- Consistently maintained high customer satisfaction ratings.
Timeline
Starbucks Barista
Starbucks
01.2025 - 02.2025
Sr. IT Engineering Specialist
Banglalink Digital Communications Ltd.
08.2023 - 01.2025
Senior Executive Engineer
BRACNet Limited
05.2022 - 08.2023
Area Operations Manager
Foodpanda (Delivery Hero)
11.2020 - 05.2022
Enterprise Relationship Manager
Banglalink Digital Communications Ltd.
11.2019 - 11.2020
Bachelor of Science - Electronics & Telecommunication Engineering
University of Liberal Arts Bangladesh (ULAB)