Md Marshy
Clementon,NJ
Summary
At Alliance Management, I excelled as a Restaurant Manager, fostering a positive atmosphere and spearheading customer service excellence. My adeptness in team and operations management, alongside effective inventory control, significantly enhanced guest experiences. I skillfully balanced payroll, motivated staff for peak performance, and utilized customer feedback for continuous improvement, showcasing my leadership and organizational prowess.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Alliance Management
02.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Science - Hospitality And Tourism Management
The Peoples University of Bangladesh Dhaka
Dhaka 06-2016
Diploma Tour Guide &Travel Agency Operation - Hospitality And Tourism Management
National Hotel&Tourism Training Institute (NHTTI)
Dhaka Bangladesh06-2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
Languages
Bengali
English
Hindi
Timeline
Restaurant Manager
Alliance Management
02.2021 - Current
Bachelor of Science - Hospitality And Tourism Management
The Peoples University of Bangladesh Dhaka
Diploma Tour Guide &Travel Agency Operation - Hospitality And Tourism Management
National Hotel&Tourism Training Institute (NHTTI)
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