Md Salim Jabed
IT TECHNISIAN/ IT SUPPORT
456 Fairfield Ave, Apt 1 , Stamford,Connecticut
Summary
Highly motivated and customer-oriented parking professional with 4 years of experience seeking a position with LAZ Parking. Committed to delivering exceptional service and ensuring smooth operations, I aim to utilize my expertise in parking management, customer service, and team leadership to contribute to the success of LAZ Parking.
Overview
8
8
years of professional experience
Work History
IT Technician
Self Employed Services
04.2018 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
Customer Service Representative
Laz Parking
04.2018 - 11.2023
- Managed daily parking operations, including staffing, revenue collection, and equipment maintenance.
- - Provided excellent customer service, assisting patrons with parking inquiries, payments, and resolving issues.
- - Implemented and enforced parking policies and regulations to ensure compliance and optimize space utilization.
- - Conducted regular inspections to maintain the cleanliness and functionality of parking facilities.
- - Monitored and responded to parking violations, issuing citations when necessary.
- - Collaborated with local authorities and law enforcement agencies to address security and safety concerns.
- - Trained and supervised parking attendants, ensuring adherence to company standards and procedures.
General Securities Representative
LAZ Parking
04.2018 - 11.2021
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Improved the firm''s overall performance by consistently meeting or exceeding sales targets.
- Conducted regular portfolio reviews for clients, ensuring their investments remained aligned with their financial objectives.
- Maintained accurate records of transactions, ensuring timely reporting to regulatory agencies as required.
Sales associate
Westmain Convenience Store
04.2018 - 02.2021
- . Cashier:
- - Handle cash transactions accurately and efficiently.
- - Provide excellent customer service by greeting customers, answering questions, and resolving issues.
- - Maintain a clean and organized checkout area.
- - Scan and bag items accurately and efficiently.
- - Process returns and exchanges.
- - Follow company policies and procedures regarding cash handling and customer service.
Sales Associate
Exxon Gas Station
03.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Applied Science - Computer Engineering
Islamic university of Chittagong
Chittagong, Bangladesh 09.2010
High School Diploma - General Science
High School , Baf Saheen College
Chittagong, Bangladesh11.2002
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- System administration
- Help desk operations
- Application installations
- Operating system management
- Data recovery
- Troubleshooting and Diagnostics
- Technical troubleshooting
- Hardware and software repair
- Computer diagnostics
- System maintenance
- Hardware and software configuration
- Desktop support
- Laptop servicing
- Staff education and training
Security licenses ( guard card )
I have also Connecticut guard card for security officer and security purposes..
Timeline
IT Technician
Self Employed Services
04.2018 - Current
Customer Service Representative
Laz Parking
04.2018 - 11.2023
General Securities Representative
LAZ Parking
04.2018 - 11.2021
Sales associate
Westmain Convenience Store
04.2018 - 02.2021
Sales Associate
Exxon Gas Station
03.2018 - 03.2019
Associate of Applied Science - Computer Engineering
Islamic university of Chittagong
High School Diploma - General Science
High School , Baf Saheen College
Similar Profiles
El Micoh CadelinaEl Micoh Cadelina
Independent Project Coordinator at Self Employed ServicesIndependent Project Coordinator at Self Employed Services
Delaney PalenscarDelaney Palenscar
Private Swim Instructor at Self Employed ServicesPrivate Swim Instructor at Self Employed Services
Braden MackeBraden Macke
Landscaper/Odd Jobs at Self Employed ServicesLandscaper/Odd Jobs at Self Employed Services
Tara HitesmanTara Hitesman
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Kathleen PisciottaKathleen Pisciotta
First and Second Grade Teacher at North Stratfield Elementary SchoolFirst and Second Grade Teacher at North Stratfield Elementary School