Overview
Work History
Education
Certification
Languages
Timeline

MD SHAHRIAR MAHMUD

Frito Lay
Queens
3
Languages
1
Certification
11
years of professional experience

Work History

Route Sales Representative

1 Month
Frito Lay | 07.2026 - Current
  • Managed daily route operations, ensuring timely delivery of products to clients.
  • Built strong relationships with customers, enhancing satisfaction and loyalty through excellent service.
  • Conducted product presentations to increase brand awareness and drive sales growth.
  • Trained new team members on effective sales techniques and company policies for operational efficiency.

Assistant Manager

4 Years 2 Months
Dunkin Donuts | 01.2022 - 03.2026
  • Managed staff schedules, training, and performance evaluations to improve team motivation and effectiveness.
  • Implemented process improvements that streamlined workflows and reduced wait times, contributing to increased sales revenue.
  • Implemented process improvements that streamlined workflows and reduced wait times, leading to increased sales revenue.

Shift Leader

1 Year 5 Months
Dunkin Donuts | 08.2020 - 01.2022
  • Supervised daily operations, enhancing service efficiency and product quality.
  • Trained new team members on customer service and food preparation standards, fostering a knowledgeable team.
  • Resolved customer complaints, ensuring satisfaction through timely and effective solutions.
  • Implemented best practices for food safety and sanitation procedures.

Cashier

2 Years 1 Month
Dunkin Donuts | 07.2018 - 08.2020
  • Processed cash, credit, and debit transactions with accuracy to ensure smooth customer experiences
  • Processed cash, credit, and debit transactions accurately, facilitating seamless customer transactions
  • Provided responsive customer service, resolving inquiries to improve overall customer satisfaction
  • Maintained cleanliness and organization of checkout area, creating a welcoming shopping environment

Data Operator

2 Years 5 Months
Election Commission | 01.2016 - 06.2018
  • Verified data accuracy and completeness, ensuring adherence to data integrity standards
  • Maintained and updated databases, providing reliable information for informed decision-making
  • Collaborated with team members to enhance data management processes, improving workflow efficiency

Education

Associate degree - Computer Science

Borough of Manhattan Community College | 06-2021

Relevant courses- Tech Analyst

Bachelor of Science - Computer Science

City College of New York | New York, NY | 06-2024

Certification

  • Tech analyst

Languages

English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual

Timeline

Route Sales Representative

Frito Lay
07.2026 - CurrentRead More

Assistant Manager

Dunkin Donuts
01.2022 - 03.2026Read More

Shift Leader

Dunkin Donuts
08.2020 - 01.2022Read More

Cashier

Dunkin Donuts
07.2018 - 08.2020Read More

Data Operator

Election Commission
01.2016 - 06.2018Read More

Borough of Manhattan Community College

Associate degree from Computer Science
Read More

City College of New York

Bachelor of Science from Computer Science
Read More
MD SHAHRIAR MAHMUD