Mea-Lin Johnson-Franklin
Sam's Club
Dallas,GA
6
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
2 Months- Resolved member concerns with prompt, professional service across returns, exchanges, and general inquiries.
- Guided front-end associates through service desk procedures and escalated complex issues when needed.
- Processed membership updates, refunds, and merchandise transactions accurately using point-of-sale systems.
- Coordinated with departments to complete order pickups, account support, and issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- De-escalated difficult interactions by applying active listening, product knowledge, and problem-solving skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier / Cook
1 Year- Operated the cash register and accurately processed customer transactions.
- Prepared food according to company recipes and quality standards.
- Maintained a clean, organized, and sanitary kitchen and front counter.
- Assisted customers with orders while providing excellent customer service.
- Worked efficiently during high-volume periods to meet customer demand.
Food Server
1 Year 4 Months- Delivered friendly, attentive dining service to senior residents.
- Assisted with meal preparation, food presentation, and beverage service.
- Maintained cleanliness and sanitation of dining areas in accordance with health and safety standards.
- Responded promptly to resident requests while providing compassionate customer service.
- Worked collaboratively with kitchen staff to ensure timely meal service.
Cashier / Food Service Associate
3 Years 8 Months- Provided friendly customer service and created a welcoming dining experience.
- Processed cash, credit, and digital payments accurately.
- Prepared food and beverages while following food safety procedures.
- Restocked inventory and maintained clean dining and kitchen areas.
- Assisted team members to ensure efficient daily operations.
Education
High School Diploma
Skills
Customer Service
Cash Handling & POS Systems
Food Preparation
Food Safety & Sanitation
Team Collaboration
Communication Skills
Time Management
Multitasking
Problem Solving
Attention to Detail
Dependability
Organization
Cleaning & Sanitation
Conflict Resolution
Fast-Paced Work Environments
AWARDS & ACHIEVEMENTS
Maintained consistent attendance and reliability throughout employment., Recognized for providing friendly, professional customer service and supporting team success.
Timeline
Customer Service Representative
Sam's Club
07.2026 - 09.2026Read More
Cashier / Cook
Domino's
07.2025 - 07.2026Read More
Food Server
GainSpark Senior Living
10.2024 - 02.2026Read More
Cashier / Food Service Associate
McAlister's Deli
03.2021 - 11.2024Read More
McDonough High School
High School Diploma
Read More