Call Center Representative
George Henry's Plumbing, Heating and Cooling, LLC
Payson, AZ
05.2026 - Current
- Answered inbound customer calls for George Henry's Plumbing, Heating, and Cooling LLC.
- Supported emergency service call intake for customers needing urgent help.
- Resolved routine customer questions with clear, polite communication.
- Resolved escalated customer concerns through effective communication and problem-solving.
- Managed customer expectations by clarifying needs, identifying options, and recommending appropriate products and services.
- Coordinated service appointments to ensure timely and efficient fulfillment of plumbing, heating, and cooling requests.
- Directed service requests to the dispatch team and technicians.
- Monitored call queues to prioritize incoming calls by urgency and importance.
- Met or exceeded call speed, accuracy, and volume benchmarks consistently.
- Updated customer account details, including addresses and contact information, in call management databases.
- Conducted follow-up calls to ensure customer inquiries were resolved satisfactorily.