Meagan Akers
Office Manager
Winter Garden,FL
Summary
Dedicated office manager with a proven skills in customer service, billing accuracy, and schedule coordination. Known for clear communication and effective problem-solving skills, ensuring ultimate patient satisfaction and operational efficiency.
My skill and commitment to patient care have been shaped by my experience with Mid-Florida Surgical Associates, where I intend on furthering my career.
Overview
10
10
years of professional experience
Work History
Office Manager
Mid-Florida Surgical Associates
Lake Mary, FL
08.2025 - Current
- Interview and onboard new employees.
- Review and assist in creating marketing material for new physicians.
- Coordinate the physician schedules for hospital call and time out of the office.
- Coordinate meetings between the physicians and sales/office representatives.
- Attend meet and greet opportunities to grow the patient referral base.
- Run bi-weekly reports to track progression of referrals.
- Serve as a liaison between upper management and office staff to address concerns promptly.
- Provided backup to front desk assisting with various tasks whenever an employee needed it.
- Diffuse tense situations between patients and office staff regarding their care.
- Provide detailed explanation to patients regarding their financial responsibility.
- Daily review of billing processes to ensure appropriate coding for rendered services.
Billing Manager
Mid-Florida Surgical Associates
Clermont, FL
03.2024 - 07.2025
- Coordinate meetings with the 3rd party billing service to resolve ongoing issues.
- Verify Explanation of Benefits are posted/allocated correctly.
- Review month-end reports for negative/positive trends.
- Approve coding changes on claims.
- Verifying accuracy of patient and insurance overpayments to process refunds.
- Dispute denials with insurance companies.
- Monthly reviews of the hospital census to ensure all billable claims are entered.
- Assist patients with any questions concerning their bill/claims.
- Verify patient demographic and insurance information is entered correctly.
- Upload appeal requests and denials to the 3rd party billing company.
- Assist office staff with verifying patient credits/balances.
- Contact insurance companies to recover missing checks.
- Upload patient accounts to the collections agency.
- Provide cpt and diagnosis codes bi-weekly to the 3rd party Physician Assistant company.
Accounts Receivable and Billing Clerk
Nephrology Associates of Central Florida
Winter Park, FL
08.2021 - 03.2024
- Balanced the office payments daily and ensured all cash/check payments were accounted for and filed accordingly.
- Upkeep communication with office staff and have detailed knowledge of front desk operations.
- Investigate missing payments and post accordingly to the EMR.
- Pulled daily transaction reports from the bank and entered all corresponding insurance payments onto their respective date.
- Entered zero dollar payments and denials daily.
- Verified accuracy of insurance overpayments and posted the refund to our EMR.
- Ensured Electronic Remittance Advice were posted accurately and work the denied claims.
- Participate in Month-End reporting ensuring all numbers match with the accountant.
- Communicate with the billing department for any issues or misunderstandings with remittance postings.
- Post collections payments and keep logs of outstanding patient accounts.
- Provide detailed explanation to patients regarding their balances/refunds.
Reception/Billing Specialist
Mid-Florida Surgical Associates
Ocoee, FL
02.2016 - 07.2021
- Enter patient demographics, insurance and health information into the EMR.
- Provide exceptional customer service to patients with questions or concerns regarding their healthcare.
- Answer phones, assist patients in the office, and acquire necessary medical records while keeping up with chart preparation deadlines.
- Verified proper coding on claims to ensure billing accuracy.
- Enforced office payment policies to minimize aging balances.
- Research insurance denials for resolution within billing cycle deadlines.
- Verified accuracy of patient overpayments to process refunds.
Education
High School Diploma -
East Ridge High School
Clermont, FLSkills
- Customer service
- Office management
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Account reconciliation
Languages
English
Native or Bilingual
Timeline
Office Manager
Mid-Florida Surgical Associates
08.2025 - Current
Billing Manager
Mid-Florida Surgical Associates
03.2024 - 07.2025
Accounts Receivable and Billing Clerk
Nephrology Associates of Central Florida
08.2021 - 03.2024
Reception/Billing Specialist
Mid-Florida Surgical Associates
02.2016 - 07.2021
High School Diploma -
East Ridge High School