Meagan Bess
Providence,KY
Summary
Customer-oriented certified Pharmacy Technician with over 4 years of experience in the retail pharmacy environment for a major national chain. Highly proficient at building strong relations, offering information to patients, communicating with healthcare professionals, and multitasking skills.
Overview
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Walgreen's Pharmacy
Madisonville, KY
09.2018 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Trained pharmacy technicians and coordinated day-to-day assignments.
Sales Associate
Walgreens
Madisonville, KY
01.2016 - Current
- Operated electronic devices and cash register assisting customers through prompts and setting up accounts.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Madisonville North Hopkins High School
Madisonville, KYMedical Billing And Coding
Brown Mackie College
Hopkinsville, KYClinical Child Psychology
Kentucky State University
Frankfort, KYSkills
- Prescription Refill Fulfillment
- Wholesale Ordering
- Patient Confidentiality
- Patient Profile Setup
- Pharmacy Operations
- Problem-Solving Skills
- Technician Assistance
Timeline
Certified Pharmacy Technician
Walgreen's Pharmacy
09.2018 - Current
Sales Associate
Walgreens
01.2016 - Current
High School Diploma -
Madisonville North Hopkins High School
Medical Billing And Coding
Brown Mackie College
Clinical Child Psychology
Kentucky State University