Meagan Fackler
Boise,ID
Summary
Dynamic professional with extensive experience in claims adjustment and team development at Pets Best Insurance. Excelled in inventory management and coaching, significantly enhancing operational efficiency and team performance. Skilled in relationship building and KPI tracking, consistently exceeding metrics by fostering a culture of continuous improvement and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Senior Claims Adjuster
Pets Best Insurance
12.2019 - Current
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Identified suspicious losses and contacted manager for investigative assistance.
- Reviewed complex claims to ensure fair distribution of benefits.
- Delivered exceptional customer service to policyholders by ensuring a timely turn around.
Senior Specialist Learning and Development- Claims
Pets Best Insurance
08.2022 - 03.2024
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Maintained database systems to track and analyze operational data.
- Developed and implemented individualized coaching plans for multiple team members.
- Monitored and drove development amongst team members to ensure metrics were exceeded.
- Created documents and modules to assist in team development.
Inventory Manager
Companions Animal Hospital
08.2016 - 12.2019
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Developed and implemented policies and procedures for inventory management.
- Created and updated regular inventory reports and records.
Education
Bachelor of Science -
Boise State University
Boise, ID2014
Skills
- Performance monitoring
- Documentation and reporting
- Coaching
- KPI tracking
- Goal setting
- Team Motivation
- Relationship building
- Time management
- Task delegation
- Mentoring
- Verbal and written communication
- Inventory Management
Timeline
Senior Specialist Learning and Development- Claims
Pets Best Insurance
08.2022 - 03.2024
Senior Claims Adjuster
Pets Best Insurance
12.2019 - Current
Inventory Manager
Companions Animal Hospital
08.2016 - 12.2019
Bachelor of Science -
Boise State University
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