Meagan Foehrenbach
Canton,NY
Summary
Proven professional with extensive experience in healthcare and customer service, notably at Luckino Foot & Ankle, where I excelled in surgery scheduling and patient education, significantly reducing pre-surgery complications. Skilled in HIPAA compliance and office administration, I adeptly balance urgent healthcare needs with routine demands, ensuring optimal patient outcomes through effective communication and meticulous coordination.
Overview
6
6
years of professional experience
Work History
MA/Surgery Scheduler
Luckino Foot & Ankle
10.2023 - 07.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Lead Mental Health Technician
Sunrise Vista Hospital
08.2021 - 08.2023
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Cashier/Customer Service Representative
Staples
08.2018 - 01.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelors - Communications
Kent State University
Kent, OH06.2027
High School Diploma -
Minerva High School
05.2016
Skills
- Payment Collection
- HIPAA Compliance
- Obtaining authorizations
- Office Administration
- Checking in patients
- Correspondence Writing
- Schedule Coordination
- Maintaining confidentiality
- Insurance Verification
- Following up with patients
- Educating patients
- Verifying insurance
- Updating charts
Timeline
MA/Surgery Scheduler
Luckino Foot & Ankle
10.2023 - 07.2024
Lead Mental Health Technician
Sunrise Vista Hospital
08.2021 - 08.2023
Cashier/Customer Service Representative
Staples
08.2018 - 01.2019
Bachelors - Communications
Kent State University
High School Diploma -
Minerva High School