Meagan Graves
Robeline,LA
Summary
Dynamic banking professional with extensive experience at BOM Bank, excelling in cash handling and customer service. Proven track record in employee training and regulatory compliance, enhancing branch operations. Recognized for problem-solving abilities and attention to detail, fostering strong customer relationships and ensuring efficient transaction processing. Devoted to reaching business goals and giving each customer a personalized and memorable experience they won’t forget.
Overview
9
9
years of professional experience
Work History
Head Teller
BOM Bank
Natchitoches, Louisiana
03.2022 - Current
- Transmitted orders to supply cash to meet daily needs to my branch as well as others.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Opened new checking and savings accounts, CD’s, IVS, and CDARS.
- Educated customers about different types of banking services available at the branch.
- Trained employees on cash drawer operation.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering questions, resolving issues, processing transactions and or requests in a timely manner, as well as staying on top of any and all paperwork required to be sent in.
- Assist branch manager with regulated audits.
Hostess
Trailboss Steakhouse
Natchitoches
09.2019 - 05.2020
- Demonstrated strong interpersonal skills when interacting with customers.
- Greeted guests upon arrival and escorted them to their tables.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Cashier/Sales Associate
Lil Boo’s Y Not Stop
Boyce, LA
01.2018 - 03.2020
- Counted and balanced cashier drawers.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Super 1
Alexandria , LA
03.2016 - 03.2017
- Balanced daily transactions on a computerized point-of-sale system.
- Processed sales transactions to prevent long customer wait times.
- Greeted customers promptly and responded to questions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Northwood High School
Boyce, LA05-2019
Some College (No Degree) - General
Northwestern State University of Louisiana
Natchitoches, LASkills
- Cash handling
- Customer service
- Employee training
- Regulatory compliance
- Banking products
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Teller support
Timeline
Head Teller
BOM Bank
03.2022 - Current
Hostess
Trailboss Steakhouse
09.2019 - 05.2020
Cashier/Sales Associate
Lil Boo’s Y Not Stop
01.2018 - 03.2020
Cashier
Super 1
03.2016 - 03.2017
High School Diploma -
Northwood High School
Some College (No Degree) - General
Northwestern State University of Louisiana