Meagan Hurd
New Boston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
SecuredAssist
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times.
REMOTE LEASING PROFESSIONAL
Entrata Leasing
Remote
06.2023 - 10.2023
- Handles and coordinates with potential tenants and property owners for rental purpose
- Discuss the leasing terms and agreements, conducting property inspections, identifying possible repairs and renovations, and managing disputes.
CERTIFIED NURSING ASSISTANT
MRC cornerstone
07.2020 - 10.2022
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
CERTIFIED NURSING ASSISTANT
Retreat and kenwood
01.2019 - 07.2020
- Provided quality care to elderly patients in a long-term care facility setting
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Respected confidentiality of patient information at all times according to HIPAA regulations.
CERTIFIED NURSING ASSISTANT
St. Micheals hospital
01.2018 - 01.2019
- Performed basic nursing procedures such as taking temperatures and pulse rates
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
Education
COMPLETED COURSEWORK TOWARDS CERTIFICATION IN MEDICAL BILLING AND CODING -
Martinsburg College
Martinsburg, WV04.2023
COMPLETED COURSEWORK TOWARDS GENERAL STUDIES -
Texarkana College
Texarkana, TX01.2021
High School Diploma -
New Boston High School
01.2013
Skills
- Develops strategic techniques to promote properties in the market and responds to potential clients' inquiries and concerns
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Invited prospects to fill out application upon completion of property tour
- Kept meticulous records of correspondence between management and tenants
- Responded to requests and scheduled appointments for property showings
- Responded to Common Area Maintenance (CAM) inquiries
- Generated leads for sales and rental properties through cold calls and referrals
- Customer Service
- Active Listening
- Payment Processing
- Scheduling
- Problem-solving abilities
Accomplishments
- Dean's List [Semester and Year]
- Completed AP course in [Subject]
Timeline
CUSTOMER SERVICE REPRESENTATIVE
SecuredAssist
10.2023 - Current
REMOTE LEASING PROFESSIONAL
Entrata Leasing
06.2023 - 10.2023
CERTIFIED NURSING ASSISTANT
MRC cornerstone
07.2020 - 10.2022
CERTIFIED NURSING ASSISTANT
Retreat and kenwood
01.2019 - 07.2020
CERTIFIED NURSING ASSISTANT
St. Micheals hospital
01.2018 - 01.2019
COMPLETED COURSEWORK TOWARDS CERTIFICATION IN MEDICAL BILLING AND CODING -
Martinsburg College
COMPLETED COURSEWORK TOWARDS GENERAL STUDIES -
Texarkana College
High School Diploma -
New Boston High School