Meagan Jahn
COLUMBUS,OH
Summary
A versatile, results oriented sales professional with years of proven experience in multi-product environments. Motivated, organized, and dedicated worker, focusing on excellent customer service resulting in repeat business. Certified in CPR/First AID, Proficient in Microsoft Offices, authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Nationwide / Sales Operations Support Rep III
Nationwide Mutual Insurance Company
01.2020 - Current
- Handle inbound calls that require troubleshooting complex issues that agents, underwriters, and sales managers experience: related to commissions, licensing, quoting, appointments, benefits, contracts, and various other concerns through escalation procedures
- Handle tax inquires related to w-9's, 1099s and various other documents
- Operate efficiently under a high-volume environment to adequately serve members -
- Highlight Achievement: 12 months maintained Perfect quality - 100%, Recipient of 6 bravos for year 2022
Sales Analyst / PLSC Rep
Nationwide, Servicing Professional PLSC
11.2020 - 05.2022
- Provide prompt service with agents, members, and eternal staff to issue various policy changes, and complete payments for personal lines - Met MBO business metrics and objectives established for year
- Provide mentoring for insurance agents – give guidance on insurance policy options based on customers personal coverage needs, providing extraordinary care
- Contributes to inclusive work environment by sharing ideas and thoughts to help strengthen nationwide systems (GEMBA)
- Provides commitment to compliance by protecting members privacy with applicable laws, regulations, and companies’ policies
- Highlighted Achievements: Recognized twice for having top FCR “First Call Resolution” / top 20% of PLSC department, Member of : Defect Pride Rush Team.
RESCO Realty /Realty /Assistant to the Property Manager
RESCO REALTY
12.2018 - 01.2020
- Oversee tenant requests for work orders, to include obtaining estimates, providing proposals, submitting work orders, and invoicing tenants
- Responsible for resolving disputes including payment demands, evictions, deposit demands etc
- Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies
- Figured increases on renewals, composed their letters and prepared new leases -
- Highlighted Achievements: Brought up rent retention by 32%, contributed to filling of vacant properties by various marketing strategies.
- Followed up on delinquent tenants and coordinated collection procedures
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Sterilization Technician
NorthStar Family Dental
01.2018 - 12.2018
- Managed sterilization room which requires immaculate attention to detail and high level of knowledge in infection control processes and procedures
- Help hygienists take measurements of gum health (perio-chart) and process x-rays
- Assist other medical professionals with patient care, and equipment setup
Hollister/ Sales Associate
Hollister
03.2010 - 06.2013
- Established exceptional customer experiences through engagement, attitude, and service
- Responding quickly and resourcefully to customer requests or concerns
- Executing marketing and visual merchandising initiatives
- Organized display of merchandise and accurately completing cash register transactions
Education
Bachelor of Arts - General Biology
Kent State University
Kent, OHSkills
- Customer Service
- Emotional Intelligence
- Customer Communication
- Problem Solving
- Sales
- Teamwork
Timeline
Sales Analyst / PLSC Rep
Nationwide, Servicing Professional PLSC
11.2020 - 05.2022
Nationwide / Sales Operations Support Rep III
Nationwide Mutual Insurance Company
01.2020 - Current
RESCO Realty /Realty /Assistant to the Property Manager
RESCO REALTY
12.2018 - 01.2020
Sterilization Technician
NorthStar Family Dental
01.2018 - 12.2018
Hollister/ Sales Associate
Hollister
03.2010 - 06.2013
Bachelor of Arts - General Biology
Kent State University
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