Meagan Mesa
Laguna Niguel,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Ulta Beauty Inc. Expert in technology and cross-functional teamwork, adept at driving initiatives that increase profits and streamline operations. Excels under pressure, demonstrating exceptional organizational skills and sound judgment.
Overview
12
12
years of professional experience
Work History
Experience Manager
Ulta Beauty Inc.
Lake Forest, CA
03.2019 - Current
- Direct Report for eleven diverse associates.
- Ability to attract, hire, and retain a team of top talent for the salon and boutiques.
- Able to promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty, credit, payroll, omni-channel, and retail shrink.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Foster a culture of teamwork and exceptional guest service by collaborating with the leadership team, setting priorities, offering clear guidance and support, and exchanging best practices.
Assistant Manager
Robeks Fresh Juices & Smoothies
Costa Mesa, CA
06.2014 - 02.2019
- Managed a team of eight.
- Acted as a mentor to junior team members.
- Directed strategic initiatives to achieve goals.
- Increased profits by developing, initiating, and managing new ideas.
Sales Associate
Wet Seal
Huntington Beach, CA
01.2013 - 05.2014
- Created new processes and systems for increasing customer service satisfaction.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
Education
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Fullerton, CA05-2022
Minor - Anthropology
California State University, Fullerton
Fullerton, CA05-2022
Skills
- Maintaining and executing cross-functional teamwork
- Skilled in technology, including Point of Sale systems, and Microsoft Office applications
- Possessing strong organizational skills to handle multiple tasks effectively
- The ability to remain composed under pressure and to exercise sound judgment in challenging situations
References
References available upon request.
Timeline
Experience Manager
Ulta Beauty Inc.
03.2019 - Current
Assistant Manager
Robeks Fresh Juices & Smoothies
06.2014 - 02.2019
Sales Associate
Wet Seal
01.2013 - 05.2014
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Minor - Anthropology
California State University, Fullerton
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