Meagan Morton
Ocala,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty with over five years of customer service experience.
Experienced Healthcare Worker with background in diverse healthcare settings including hospitals and clinics. Strengths include patient care, medical terminology knowledge, and strong communication skills. Skilled at building relationships with patients of all ages and backgrounds, while efficiently coordinating with medical teams to deliver high-quality care. Past roles have involved significant improvements in patient satisfaction levels and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bus Operator
Empire Motor Coach
Orland, FL
12.2023 - 03.2025
- Ensured 56 passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Bus Operator
Academy Bus LLC.
11.2022 - 12.2023
- Performed regular bus inspections and checked brakes, steering, and windshield wipers
- Maintained full understanding of local roads and traffic pattern
- Assisted two passengers with disabilities per week, ensuring their safe boarding, travel, and disembarking from the bus.
Unit secretary & Timekeeper
North Florida Regional Medical Center
03.2018 - 04.2020
- Scheduled 50 appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained patient confidentiality in line with HIPAA regulations for over 200 patients daily
- Maintained rapport with over 100 physicians, nurses and other healthcare personnel
Customer Service Representative
Dial America
02.2016 - 03.2018
- Handled 30 customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors.
- Answered 15 to 20 constant flow of customer calls with minimal wait times.
Receptionist
Best Western Hotel
07.2013 - 02.2016
- Confirmed 50 appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phones promptly and directed incoming calls to correct offices.
Donor Services Team Leader
Life South Community Blood Center
04.2020 - 11 2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised 4 team members daily to confirm compliance with set procedures and quality requirements.
- Performing venipuncture on 20 to 30 volunteer donors daily, collecting and recording supplies for blood drives, and monitoring donors during and after each donation process.
Education
High School Diploma -
West Port High School
Ocala, FL06.2010
Skills
- Customer service
- Patient care
- Vital signs monitoring
- Team collaboration
- Data entry
- Attention to detail
- Problem solving
Certification
Certified Phlebotomy Technician
8/16/2025 Y8X5B8F7
Business
MCMNotary
Notary Public Meagan Morton
Assisting over 200 clients in mobile closing,
purchase seller/buyer and refinance loans
mcmnotary83@gmail.com
352-421-0527
Skills
Timeline
Bus Operator
Empire Motor Coach
12.2023 - 03.2025
Bus Operator
Academy Bus LLC.
11.2022 - 12.2023
Donor Services Team Leader
Life South Community Blood Center
04.2020 - 11 2022
Unit secretary & Timekeeper
North Florida Regional Medical Center
03.2018 - 04.2020
Customer Service Representative
Dial America
02.2016 - 03.2018
Receptionist
Best Western Hotel
07.2013 - 02.2016
High School Diploma -
West Port High School