Meagan Novak
Omaha,NE
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Stroh and Associates
01.2023 - Current
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty to maintain a retention of nearly 90%
- Help grow agency book size to over $2 million by creating effective client-centric sales process system
Contact Center Manager
Metro Credit Union
01.2016 - 01.2023
- Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Drove process improvements through regular review sessions, incorporating valuable feedback from both staff members and customers.
- Reduced call wait times by optimizing workforce scheduling and utilizing real-time data insights.
- Collaborated with other departments for seamless coordination of shared objectives and priorities within the organization.
- Trained team members on performance metrics and consumer behavior identification.
Assistant Sports Information Director
College of Saint Mary
08.2013 - 12.2015
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Collaborated with other departments to create a unified message supporting the university''s mission and values.
- Assisted in game-day operations, ensuring smooth execution of logistics for both home and away events.
Marketing and Promotion Operations Intern
Creighton University Athletics
01.2014 - 05.2015
- Contributed to the successful execution of various initiatives, working closely with athletic and marketing staff
- Create and design digital and print promotional items
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Completed reports and paperwork on critical information impacting operations.
Education
Bachelor of Science - Business Analytics And Strategic Communications
College of Saint Mary
Omaha, Ne12.2015
Skills
- Customer Service
- Organizational Skills
- Time Management and Task Prioritization
- Training and Mentoring
- Negotiation and Conflict Resolution
- Strategic Planning
- Documentation and control
- Workflow Optimization
Licenses
Property and Casualty - State of Nebraska, Arizona, Iowa, and Kansas
Life and Annuities - State of Nebraska, Arizona, Iowa, and Kansas
Timeline
Office Manager
Stroh and Associates
01.2023 - Current
Contact Center Manager
Metro Credit Union
01.2016 - 01.2023
Marketing and Promotion Operations Intern
Creighton University Athletics
01.2014 - 05.2015
Assistant Sports Information Director
College of Saint Mary
08.2013 - 12.2015
Bachelor of Science - Business Analytics And Strategic Communications
College of Saint Mary
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