Meagan Ruiz Santos
Huntington Beach,CA
Summary
I am a high-energy Store Manager bringing extensive experience in retail settings. I've set and enforced consistent standards to maintain staff satisfaction and meet performance targets. I'm confident in overseeing all facets of customer-facing and back-end operations. Finally, I'm great at implementing dynamic relationship-builder exercises to keep the work environment sound and efficient.
Overview
5
5
years of professional experience
Work History
Store Manager
The UPS Store 6684
03.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed billing and year to date financial performance worksheets to report current sales and inventory.
- Managed all day to day operational worked including training new staff, reporting new mailbox holders to USPS, and ordering all inventory supply.
- Managed multiple high function machinery to fulfill all customer requests.
- Delegated all employee tasks and reported on efficiency and newly implemented day to day procedures to higher-ups.
- Managed all customer complaints and effectively found solution to any and all complaints.
Manager on Duty
Jamba Juice
02.2021 - 08.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Manager
Jamba Juice
12.2018 - 01.2021
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Evaluated employee performance and coached and trained to improve weak areas.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Political Science
California State University - Los Angeles
Los Angeles, CA06.2025
High School Diploma -
Oasis High School
Santa Cruz, CA06.2021
Skills
- Employee Management/Motivation
- Sales Expertise
- Maximizing Profitability
- Shift Checklists
- Budgeting and Forecasting sales & profit
- Great Writing and Oral Communication Skills
- Accurate Cash Handling
- Store Opening and Closing Procedures
- Customer Service
- Product and Service Sales
- Team Leadership
Timeline
Store Manager
The UPS Store 6684
03.2023 - Current
Manager on Duty
Jamba Juice
02.2021 - 08.2021
Lead Manager
Jamba Juice
12.2018 - 01.2021
Political Science
California State University - Los Angeles
High School Diploma -
Oasis High School
Similar Profiles
LYAH PATRICIA PERALTA LOPEZLYAH PATRICIA PERALTA LOPEZ
Store Worker at UPS - The UPS StoreStore Worker at UPS - The UPS Store
MANDEEP SINGHMANDEEP SINGH
store supervisor at Ups store 3780/Ups 4780store supervisor at Ups store 3780/Ups 4780
Bailley BartleBailley Bartle
Assistant Store Manager at The UPS StoreAssistant Store Manager at The UPS Store
Aliyah KingAliyah King
Shift Lead at Dutch BrosShift Lead at Dutch Bros
Shands McCoyShands McCoy
Background Investigator at Long Beach Police DepartmentBackground Investigator at Long Beach Police Department