Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meagan Schellpfeffer

Albuquerque

Summary

Dynamic customer service professional with proven reliability and a strong focus on customer satisfaction. Skilled in cash handling and payment processing, I excel in high-pressure environments, consistently exceeding expectations and fostering positive relationships. My ability to actively listen and resolve concerns enhances the overall customer experience. Known for reliability, efficiency, and consistent approach to achieving goals.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Corrales Tea and Chocolates
05.2025 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Took reservations and scheduled accordingly
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Family Nanny

Jade Hunt
02.2023 - 05.2025
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
  • Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.

Accounting Assistant

Southwest Federal Credit Union
02.2022 - 02.2023
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Budtender

Pur Life
05.2019 - 02.2022
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Weighed, prepared and packaged different types of products.
  • Restocked supplies and arranged displays.

Member Service Representative

Kirtland FCU
01.2016 - 02.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Reviewed checks placed on holds and reviewed whether funds were eligible to be released early within set regulations
  • Verified customer identification and documentation for compliant transactions.

Education

General Studies

Rio Rancho High School
Rio Rancho, NM
05-2009

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Payment processing
  • POS system operation
  • Data entry proficiency
  • Retail merchandising
  • Time management
  • Multitasking and organization
  • Phone etiquette

Timeline

Customer Service Cashier

Corrales Tea and Chocolates
05.2025 - Current

Family Nanny

Jade Hunt
02.2023 - 05.2025

Accounting Assistant

Southwest Federal Credit Union
02.2022 - 02.2023

Budtender

Pur Life
05.2019 - 02.2022

Member Service Representative

Kirtland FCU
01.2016 - 02.2019

General Studies

Rio Rancho High School

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