Proactive and caring worker with experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
28
28
years of professional experience
Work History
Insurance Office Representative
Oak Grove Insurance
05.2022 - Current
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Used various platforms to process benefit transactions.
Provided comprehensive customer service to drive client satisfaction.
Educated clients about health insurance coverage options, benefits and costs.
Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Handled sensitive personal information discreetly while adhering to strict privacy regulations at all times.
Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
Calculated premiums and established payment methods for sales.
Private Home Tutor
Volunteer Position
04.2002 - Current
Used variety of teaching methods to successfully help wide range of students.
Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and trust.
Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
Provided one-on-one support for students facing academic challenges, resulting in improved grades and increased confidence in their abilities.
Mentored students in developing valuable life skills such as communication, leadership, teamwork, and responsibility through various activities.
Improved student comprehension by utilizing tailored teaching methods for individual learning styles.
Encouraged students to think critically and develop problem-solving skills.
Created personalized lesson plans to meet needs of diverse learners.
Administered standardized tests to assess student strengths and weaknesses.
Assessed student learning needs and provided relevant instruction to close knowledge gaps.
Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Speech Therapist Assistant
Center For Rehabilitation And Development
01.1997 - 02.2002
Assisted in administering assessments, effectively contributing to accurate diagnoses and tailored treatment plans.
Collaborated with speech therapists to develop comprehensive treatment strategies for clients with various communication disorders.
Supported patients'' development of expressive and receptive language skills through engaging activities and exercises.
Improved patient outcomes by providing consistent feedback on performance and adjusting therapy techniques as needed.
Contributed to a positive therapy environment by efficiently managing materials, equipment, and resources for sessions.
Participated in interdisciplinary team meetings to discuss patient progress, challenges faced, and potential solutions for improvement in care delivery.
Education
Bachelor of Science - Communications Sciences And Disorders
05-2001
Skills
Strong organization
Document management
Meeting scheduling
Calendar management
Patience and empathy
Collaborative learning
Interests
Avid Reader
Baking
Love to Teach Reading
Passionate about English language learning
Timeline
Insurance Office Representative
Oak Grove Insurance
05.2022 - Current
Private Home Tutor
Volunteer Position
04.2002 - Current
Speech Therapist Assistant
Center For Rehabilitation And Development
01.1997 - 02.2002
Bachelor of Science - Communications Sciences And Disorders
Substitute Teacher and Para Education at Oak Grove School District and Evergreen School DistrictSubstitute Teacher and Para Education at Oak Grove School District and Evergreen School District