Meagan Totty
McKinney,TX
Summary
Highly motivated customer service professional with over 10 years of experience in providing exceptional customer service in both call-center and retail store settings. Proven track record of resolving customer issues in a timely and efficient manner. Possess excellent communication and problem-solving skills, as well as a strong commitment to customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Hat Creek Burger
2022.08 - 2023.10
- Trained new employees on restaurant operations, customer relationship management, and product knowledge
- Managed drive through services by taking orders, handling payment, and food delivery in a prompt and friendly manner
- Swiftly addressed and resolved any customers' complaints using professional communication skills
- Mastered POS systems to handle payments ranging from $1,500 to $3,500 per shift
- Motivated my team to maintain smooth operations and high standards of customer service during times of high volume
Manager
Walmart
2022.03 - 2022.07
- Delegated daily tasks to team members to optimize group productivity
- Monitored team progress and enforced deadlines
- Collaborated with management team to implement new work procedures
or policies - Counted inventory and kept system accurate and current
- Rotated through series of different stations based on team needs
Furniture Specialist
Conns Home Plus Warehouse
2021.06 - 2022.01
- Greeted customers and assisted them throughout their visit to the store by answering questions, overcoming objections, and closing sales
- Communicated with prospects on the phone or face-to-face to analyze customers' needs
- Built and organized furniture displays
- Worked with sales team to maximize sales and profitability
- Averaged 35% of monthly store sales
Education
General Studies
University of Houston
Houston, TXSkills
- Customer Service
- Work task prioritization
- Customer Relations
- Problem Solving
- Detail oriented
- Excellent written and verbal communication skills
- Outbound/inbound calling
- Proficient in Microsoft Office
Accomplishments
- Employee of the Month in September 2022
- Employee of the Month in November 2022
References
- Tyshae Johnson (310)991-0307
- Ashley Montoya (214)938-6006
Timeline
Shift Supervisor
Hat Creek Burger
2022.08 - 2023.10
Manager
Walmart
2022.03 - 2022.07
Furniture Specialist
Conns Home Plus Warehouse
2021.06 - 2022.01
General Studies
University of Houston
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