Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Biggby Coffee
Springboro, OH
05.2025 - Current
Prepared high-quality beverages in accordance with company standards and customer preferences.
Trained new baristas on beverage preparation techniques and customer service protocols.
Maintained cleanliness of workstations and equipment to ensure compliance with health regulations.
Enhanced customer experience by providing personalized service and product recommendations.
Implemented inventory control measures, reducing waste and optimizing stock levels.
Administrative Assistant
Greater Cincinnati Endodontics
Sharonville, OH
04.2023 - 05.2025
Managed phone communications, assisted patients with questions and provided necessary information.
Verified insurance coverage and communicated co-payment information to patients.
Coordinated and scheduled diverse appointments for new patients, tailoring office schedule to their specific care requirements.
Received and processed insurance payments, ensuring accurate and timely transaction handling.
Managed patient check-in and check-out processes, collecting co-payments and updating necessary records.
Trained new staff on all aspects of patient intake, insurance verification, payment processing, and appointment scheduling.
Specialty Sales Associate
Target
Miamisburg, OH
10.2021 - 04.2023
Performed as sole associate for entire department during shift.
Established new inventory system, increased organization in department.
Interacted with and assisted over 80 customers per day.
Empathized with customers to help them find products that made them feel confident while meeting their needs.
Warehouse Associate
Amazon
Monroe, OH
07.2020 - 10.2021
Loaded, unloaded, and moved material to and from storage and production areas.
Managed multiple departments and supervised over 30 employees.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Sales Associate
PetSmart
Miamisburg, OH
03.2019 - 07.2020
Answered phone calls from customers with questions about products or services.
Trained new employees on customer services practices, store policies, and caring for animals.
Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.