Meagan Warncke

• Performs enterprise analysis, to include documentation and assessment of current business conditions
• Identifies gaps and develops plans to achieve desired conditions; validates design document with documented requirements.
• Elicits and documents business needs and requirements for new systems and enhancements to existing systems.
• Provides routine advice on technical tasks regarding application maintenance, support, and development to include creating charters, developing business cases, and providing project plans and status reports; participates in sponsor meetings, creates requirements documentation, and facilitates joint application development (JAD) sessions.
• Monitors changes to project artifacts (requirements documents, design documents, code, test plans/ scenarios and data migration plans) according to documented change management processes.
• Assists with testing activities to include development and maintenance of test plans and scenarios based on requirements and testing traceability; coordinates and/or participates in user acceptance testing; and reviewing and updating reported errors.
• Develops or assists with the development of user manual and training materials; and conducts training sessions; addresses questions and resolves problems related to software applications; and provides technical assistance regarding new or updated applications.

•Performed ALM application customer support, configuration, & administration tasks as required. (ALM applications include all of the applications that implement the ALM workflow. These include Hewlett-Packard (HP) Project and Portfolio Manager (PPM) modules, HP ALM, CollabNet TeamForge (TF), CollabNet Connector Framework (CCF), and future tools to be identified to support future requirements.)

• Analyzed & troubleshoot systems & ALM application issues.

• Performed setup tasks new users and maintains existing users for multiple projects within multiple ALM Applications

• Assisted with monitoring success of automated processes across ALM systems. Troubleshooting failed processes and work with users to resolve process failures

• Managed ALM file upload processes.

• Managed multiple ALM & AI system support email accounts and coordinated with end users and system administrators to resolve reported issues or requests for assistance.

• Assisted in the development and maintenance of systems documentation and that content of documentation is well organized, complete, and appropriate to the audience.

• Documented all system development activities in accordance with Agency Software Development Lifecycle (SDLC) and Project Management Lifecycle (PMLC) guidelines.

• Evaluated ALM-related existing and proposed modifications to verify business and system requirements, & equipment configuration are taken in account.

• Determined best possible solution by identifying resolutions that consider cascading effect.

• Analyzed ALM-related requirements for applications enhancement/defects in support of one or more application/system within the HHS enterprise.

• Compiled information to assist team lead or manager develop presentations and communicated technical information to all areas of the agency management, including customers, and technical and/or non-technical staff

• Responds to regional and state water planning data requests from the legislature, the Board and other key stakeholders by
• analyzing data sets and querying existing databases.
• Consults and collaborates with appropriate staff to define data specifications, analyses, and data reporting methods.
• Designs, queries, and compiles reports using regional water planning data.
• Performs quality assurance/quality control review of data sets to improve the integrity, effectiveness, and usefulness of the
• data.
• Assists in the management of the regional and state water planning data.
• Assist with regional water planning applications testing, training, guidance and maintenance.
• Prepares and maintains written documentation related to regional and state water planning data.
• Develops innovative approaches to analyzing, presenting, and making data available to stakeholders.

• Manages small projects using appropriate project management techniques and
• standards.
• Identifies potential risks and creates contingency plans.
• Applies security policies and procedures.
• Participates in the development of quality assurance standards and processes.
• Participates in peer reviews.
• Performs test activities and evaluates results.
• Gathers requirements using techniques, such as interviewing, prototyping and Joint
• Applications Development (JAD).
• Enhances and maintains existing systems to ensure that methods, processes, or
• systems evolve with the business needs of the agency.
• Analyzes, designs, and/or documents processes, data, and hardware utilizing
• appropriate modeling techniques.
• Develops or participates in the development of systems, applying a wide range of
• information technologies.
• Implements new or enhanced methods, processes, or systems.
• Communicates with customers, management, consultants, and staff to gather and
• disseminate information.
• Coordinates activities with appropriate staff.
• Prepares or coordinates the preparation of various reports.
• Performs related work as assigned.

• Directs and monitors staff; plans, coordinates and oversees staff activities involving occupational licensing programs. Spends approximately 10% of time a week with staff in their cubes / evaluating, systems, processes, customer service and quality control.
• Develops and reviews program guidelines, procedures, policies, and rules; coordinates and consults with program staff and program areas; approves schedules, priorities, and standards for achieving program goals; distributes program information; interprets rules; provides outreach to internal and external customers; and serves as liaison for the Consolidated Compliance & Enforcement Database System (CCEDS) and for the Central Registry Database.
• Completes personnel management functions to include hiring new employees, assuring staff development, and completing performance management functions; makes recommendations regarding disciplinary actions.
• Attends events such as advisory committee, workgroup, and stakeholder group meetings, and training functions to represent the section and the section’s point of view.
• Responds to complex inquiries regarding the licensing programs or exceptions and waivers. Prepares correspondence as necessary. Assists with special assignments. Serves as a section manager when delegated.

• Work to maintain the quality of data in the Central Registry database. Responsibilities include monitoring, analyzing, and researching data which is migrated from agency legacy databases or manually input by other parts of the agency. Identify data validation, standards and duplication issues and communicate issues with appropriate TCEQ business area staff to resolve problems.
• Work on solutions to existing problems with the Central Registry database to meet the needs of program areas as they migrate and integrate, writing and tracking change requests as needed.
• Participate in testing of new versions of the database and fixes to the database. This includes writing of test plans and writing and tracking issue tickets.
• Perform customer support to the regulated community and internal staff in regards to the Central Registry Program. This includes being the Central Registry contact for the Occupational Licensing program since 2004.
• Work as Bill Analyst for the Process Automation/Central Registry section during Legislative sessions.
• Acted as a representative for Central Registry on the ePermits project from October 2005-June 2008
• Work as lead Crystal Report developer to design reports to pull requested data from the database, and represent OPR on the TCEQ’s Crystal developers’ workgroup. Train other Crystal developers in our area on the data model for the Central Registry database and development of adhoc reports.
• Mentor and train staff both within Central Registry and in other program areas in the agency and write guidance documents on processes and procedures.
• Facilitate and lead meetings as the project manager for the Integrated Web Reporting Project and as the lead Crystal developer at monthly meetings for the Central Registry report writers.
• Occasionally work as acting team leader in the team leader's absence, which includes attending meetings on her behalf.

• Worked as a general assistant to the Senate Natural Resources Committee.
• Carried out administrative tasks such as answering phones, filing, sending faxes, booking travel, maintaining office documents and databases; and aided in research necessary for the committee’s interim reports to the Legislature.
• I also helped set up committee meetings and hearings by preparing documentation needed for attendees.
• I communicated effectively with legislators, legislative staff, state executive branch staff, and the general public on a daily basis.

• Worked as a bill analyst for the 77th Legislature.
• Made summaries of changes to made to existing law in a bill or summarized new language in a bill.
• Compared different versions of the bill and wrote summaries of those changes.
• Often worked non-standard hours such as late evenings and weekends to meet the needs of the legislature.