Meagan Wood
Fairfield,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 12 years. Skilled using Health Connect, Epic and KPATHS appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow.
Goal: Complete college and enter the nursing field with a BSN.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Kaiser Permanente
07.2012 - Current
- Enhanced junior team performance through mentoring.
- Minimized escalations by identifying and addressing client needs.
- Explained technical concepts to diverse product users while maintaining pleasant disposition.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Certified Nursing Assistant
Accent Care
01.2011 - 07.2012
- Provided in home health care to elderly or mobility impaired adults
- Duties include ambulation, skin care, toileting, ROM exercises, and shopping needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Optician
LensCrafters
08.2008 - 01.2011
- Provide support to Optometrist by providing pre-examination intake, assessment and vision testing, scheduling, checking in patients and collecting co-payments.
- Floor manager when general manager is unavailable.
- Provide training for all levels of staff, including managers being trained for other stores
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Front Desk Receptionist
Inshape Personal Fitness
03.2007 - 08.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Caregiver
Private Client
11.2005 - 01.2008
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Retail Sales Associate
Macy's
09.2006 - 05.2007
- Responsible for being the shift lead, training new employees and head cashier.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Pizza Clerk
Round Table Pizza
04.2005 - 01.2006
- My duties included telephone and in store sales,
- Cash handling, food preparation, serving, clean-up and stocking.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Learned new menu offerings and options easily to assist customers with selecting items.
Dental Receptionist
Burke Family Dental
05.2004 - 08.2005
- This was a summer employment job
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Education
Associate of Science - Nursing
Solano Community College
Fairfield, CA06.2024
CNA certified. CPR/AED certified. - Certified Nursing Assistant
Pass Institute
5111 Lone Tree Way, Antioch, CA02.2008
High School Diploma -
Deer Valley High School
Antioch, CA06.2007
Skills
- In home care for elderly and mobility challenged patients
- Excellent customer service skills
- Medical Transcription
- Front Desk Operations
- Able to handle difficult situations calmly with customers, co- workers and management
- Excellent communication and organizational skills
- Computer applications: Microsoft Office, Word, PowerPoint, Excel
- HIPAA Guidelines
- Insurance Verification
- Cash handling and insurance knowledge
- Optical sales and vision examinations
- Insurance claims
- Patient Scheduling
Additional Information
- Activities & Awards: , CYO Girl's Basketball AAU Girl's Basketball High School Basketball-Freshman, JV Kaiser Permanente Teen Clinic Volunteer Academic Scholar Award-Deer Valley High School 2005 Heart & Hustle Basketball Award-Deer Valley High School 2004-2005.
Timeline
Medical Receptionist
Kaiser Permanente
07.2012 - Current
Certified Nursing Assistant
Accent Care
01.2011 - 07.2012
Optician
LensCrafters
08.2008 - 01.2011
Front Desk Receptionist
Inshape Personal Fitness
03.2007 - 08.2008
Retail Sales Associate
Macy's
09.2006 - 05.2007
Caregiver
Private Client
11.2005 - 01.2008
Pizza Clerk
Round Table Pizza
04.2005 - 01.2006
Dental Receptionist
Burke Family Dental
05.2004 - 08.2005
Associate of Science - Nursing
Solano Community College
CNA certified. CPR/AED certified. - Certified Nursing Assistant
Pass Institute
High School Diploma -
Deer Valley High School