Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Meagen Riel

Billings,MT

Summary

Driven and results-oriented professional with experience at Spectrum, proficient in Field Service Management (FSM) and MS Office. Demonstrated success in improving customer satisfaction through critical thinking and problem-solving abilities. Skilled in collaborating with teams to exceed operational standards and willingness to take on added responsibilities to meet team goals

Overview

15
15
years of professional experience
1
1
Certification

Work History

RSC Rep III

Spectrum
Fond Du Lac, WI
01.2023 - Current
  • - Proficiently used computer software programs such as MS Office, Excel, FSM and CSG to facilitate maximum productivity
  • -Assisted in High Split Routing Project
  • - Routed over 150 technicians per day
  • -Assisted in training new hires and offered ongoing support to help them reach their full potential
  • - Resolved escalations from customers quickly and professionally to restore customer confidence & prevent ECAFS
  • - Implemented analytical skills to manage technician movement and navigate field service management tools
  • - Collaborated with cross-functional teams to ensure customer satisfaction
  • - Monitored routes and locations to meet OTA goals
  • - Performed regular safety checks on technicians in overrun

Office Manager

Langenfeld Plumbing
Eldorado, WI
01.2010 - 01.2018
  • - Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
  • - Resolved customer inquiries and complaints with timeliness and professionalism
  • - Created and maintained filing systems to ensure accurate record keeping

Education

High School Diploma -

Holmen High School
Holmen, W
01.2008

Skills

  • - Field Service Management (FSM) expertise
  • - Empathy and Compassion Display
  • - CSG/ICOMS billing system expertise
  • - VoIP knowledge
  • Various process knowledge is needed for resolving issues prior to customer installation, to assist in a smooth customer transition
  • - Cross-Functional Team Development
  • - Data Analysis
  • - MS Office expert
  • Clear communication skills

Certification

  • - RSC I-II NCTI Progression
  • - RSC II-III NCTI Progression
  • - RSC III-IV INCTI Progression
  • - Perfect Attendance Award

Accomplishments

  • - Advanced into WLA/TOR Specialty Team
  • - Assisted in High Split Routing Project
  • - Lead weekly team huddle

Timeline

RSC Rep III

Spectrum
01.2023 - Current

Office Manager

Langenfeld Plumbing
01.2010 - 01.2018

High School Diploma -

Holmen High School

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Meagen Riel