Iris pereira diaz
Louisville,Kentucky
Summary
At Charter Communications, I excelled as an RSC REP III, leveraging my technical aptitude and exceptional telephone reception skills to enhance customer service. I specialized in diagnosing and repairing equipment, significantly improving service efficiency. My proactive approach and ability to solve complex problems underscore my readiness to contribute to your team.
Overview
5
5
years of professional experience
Work History
RSC REP III
Charter Communnications
LUISVILLE , KY
02.2020 - Current
- Provided customer service by answering and help the questions. about the services and make appointments,,
- Performed regular maintenance checks on mending cable and equipment to ensure proper functioning. internet, TV, and home phone. and business
- Assessed customer requests for mending services, provided accurate estimates for labor and completed jobs in a timely manner.
- Ensured that all safety protocols were in place when the tech came to the Customer house.
- Diagnosed and repaired malfunctions in various types of mending equipment.
- Followed detailed instructions from customers regarding specific type of repair or alteration needed.
- Provided support to other by offering expertise i technical support
- Completed minor repairs , the line , change Moden router
Education
High School Diploma -
Central Islip Senior High School
85 Wheeler Rd, Central Islip, NY 1172206-2002
Skills
- Needs analysis
- Telephone reception
- Order problem solving
- Technical aptitude
- Point of sale system
- Lead prospecting
- Network development
- Data entry proficiency
- Systems and software expertise
- Business growth and retention
Languages
Spanish
Full Professional
English
Full Professional
Timeline
RSC REP III
Charter Communnications
02.2020 - Current
High School Diploma -
Central Islip Senior High School