MEAGHAN E. GOGGINS
Atlantic Highlands,New Jersey
Summary
Experienced retail professional with over eight years in fast-paced environments, specializing in luxury goods. Skilled communicator adept at multitasking to ensure efficient operations. Highly motivated and focused on achieving tangible results in all endeavors.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Senior Planning Services
Lakewood, NJ
07.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Assistant Store Leader Operations
Kate Spade New York
Elizabeth, NJ
01.2019 - 07.2023
- Shares ownership and accountability for store productivity
- Monitors KPI’s to assess store performance and adjusts sales plans forecasts accordingly
- Oversees physical store environment to ensure that visual merchandising and store maintenance standards are met
- Overseeing inventory accuracy, processing shipments, and managing damages.
- Partners with Store Leader in interviewing, hiring and onboarding processes
- Oversees the service environment within the store by identifying underperforming store staff and offers constructive feedback to improve sales and service
- Travels to other locations to assist in new store opening and re-openings to ensure operational success
FT Supervisor
Kate Spade New York
Tinton Falls, NJ
01.2015 - 01.2019
- Visual DOR: Guided team of Associates through execution of floor moves and promotion changes; responsible for overall cleanliness and visual standards of store
- Operations DOR: Led backroom organization and shipment procedures; maintained offsite stock location; processed payroll; maintained inventory
- Asset Protection: Conducted monthly safety audits; partnered with third party inventory control company and completed inventory counts
Skills
- Experienced with Microsoft Excel, Outlook, and Word
- Problem-solving skills
- Micro POS management
- Customer service
- Strong attention to detail
- Inventory management
- Operational audit management
- Discrepancy management
Timeline
Intake Specialist
Senior Planning Services
07.2023 - Current
Assistant Store Leader Operations
Kate Spade New York
01.2019 - 07.2023
FT Supervisor
Kate Spade New York
01.2015 - 01.2019