Meaghan Haklaj

• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Completed intake requests for beneficiaries.

Answered customer calls regarding plan information and provider selection options.

• Assisted customers by answering questions and fulfilling requests.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Resolved escalated customer disputes with special actions such as discounts.
• Worked in Home decor selling blinds and shades. Recognized as the Levolor superstar, 2 years in a row for high sales and a team leader.
• Installed sales. Coordinating with contractors, visiting job sites and making sure the time-line was kept.