Meaghan Morrissey
Baldwinsville,NY
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
Word of Life Christian Academy
Baldwinsville, NY
2019 - 2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Day Care Provider
Self employeed
Baldwinsville, NY
02.2007 - 2019
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Incorporated music and art activities to encourage creativity and expression.
- Read stories to the children and taught painting, drawing and crafts.
- Disciplined children and recommended other measures to correct behavior.
- Built stable , consistent and positive environment for children.
- Implemented positive discipline, timeout, talk and parent check-in.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Cashier Customer Service
B'ville Dinner
Baldwinsville, NY
- Analyzed customer interactions to identify needs, provide resources and promote excellent service.
- Built and maintained effective relationships with peers and upper management.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
Customer Service - Deli
Price Chopper
Clay, NY
01.2005 - 11.2006
- Analyzed customer interactions to identify needs, provide resources and promote excellent service.
- Educated customers on product and service offerings.
- Informed customers about all product lines and services offered by the company.
- Communicated information to customers about product quality, value and style.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
Customer Service - Deli
Big M
Baldwinsville, NY
03.2005 - 09.2006
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Educated customers on product and service offerings.
- Communicated information to customers about product quality, value and style.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Built and maintained effective relationships with peers and upper management.
Content Processor
SSRN
02.2024 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary work.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Examine, edit, proofread and classify scholarly research paper submissions to meet SSRN standards.
Process Stage 1 (all submissions including non-english and student), revision queue and journal distribution. - RPS/Expedited Chat
- Management of journals.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Education
High School Diploma -
Columbia College
East Syracuse, NYHigh School Diploma -
Charles W Baker High School
Baldwinsville, NY2003
Skills
- Retail sales customer service
- Excellent multi-tasker
- Effective team player
- Cheerful and energetic
- Courteous demeanor
- Detail-oriented
- Dependable and reliable
- Organized
- Payment processing
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
Timeline
Content Processor
SSRN
02.2024 - Current
Day Care Provider
Self employeed
02.2007 - 2019
Customer Service - Deli
Big M
03.2005 - 09.2006
Customer Service - Deli
Price Chopper
01.2005 - 11.2006
High School Diploma -
Charles W Baker High School
Administrative Assistant
Word of Life Christian Academy
2019 - 2023
Cashier Customer Service
B'ville Dinner
High School Diploma -
Columbia College