Meaghan Thomas
Calhoun,TN
Summary
Strategic District Manager with 14 years in restaurant operations, specializing in staff training, budget planning, and customer relationship management. Enhances customer experiences and drives operational improvements across multiple locations. Mentors a team to ensure compliance and elevate service delivery.
Overview
18
18
years of professional experience
Work History
District Manager
Firehouse Subs
Cleveland, Tennessee
06.2022 - Current
- Oversaw daily operations across multiple restaurant locations to ensure seamless service delivery.
- Trained and developed staff on customer service standards, resulting in enhanced guest experiences.
- Implemented operational procedures, improving efficiency and quality across all sites.
- Coordinated inventory management and supply chain logistics to optimize resource utilization.
- Ensured compliance with health and safety regulations at all locations.
- Fostered a positive team environment through effective communication and support.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans to increase sales and reduce costs while improving operational efficiency.
- Analyzed financial data for each store to identify opportunities for improvement and growth.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Hardee's
Calhoun, Tennessee
08.2008 - 06.2022
- Oversaw daily operations ensuring compliance with company policies and standards.
- Managed staff scheduling to optimize labor efficiency and customer service.
- Coordinated inventory management to ensure stock levels met demand requirements.
- Fostered a positive work environment encouraging teamwork and employee satisfaction.
- Evaluated financial reports to maintain budget adherence and operational health.
- Resolved customer complaints promptly, enhancing overall dining experience for patrons.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Education
Associate of Science - Dental Assistant
Miller-Motte Technical College
TN07-2011
Skills
- Operations management
- Inventory management
- Staff training
- Budget planning
- Compliance auditing
- Customer relationship management
- Employee performance evaluation
- Team building
- Time management
- Leadership mentoring
- Customer relations
- Employee scheduling
- Operations improvements
- Action plans
- Team development
- Recruiting and hiring
Timeline
District Manager
Firehouse Subs
06.2022 - Current
General Manager
Hardee's
08.2008 - 06.2022
Associate of Science - Dental Assistant
Miller-Motte Technical College