Meas Kassahun
Seattle
Summary
Versatile operations professional with a background in technology, security, and client relations. Proven ability to manage complex workflows, coordinate across teams, and maintain accuracy in high-pressure environments. Known for professionalism, reliability, and adaptability across diverse organizational settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Relations Advocate
Seattle Indian Health Board
Seattle
06.2025 - Current
- Manage high-volume front desk and call center operations, handling 100+ patient calls weekly with professionalism and efficiency.
- Schedule appointments across multiple departments, including dental, medical, TIM, and nutrition.
- Accurately enter and verify patient insurance information using the EPIC electronic health record system.
- Utilize EPIC for patient registration, real-time scheduling, and multi-department coordination.
- Deliver exceptional customer service in a fast-paced environment while maintaining patient confidentiality and HIPAA compliance.
- Collaborate with clinical and administrative teams to ensure smooth patient flow and operational efficiency.
Registered Behavioral Technician (RBT)
ACES
Bellevue
02.2025 - 06.2025
- Provided direct behavioral support to clients using evidence-based techniques under supervision of a Board Certified Behavior Analyst (BCBA).
- Collected and analyzed behavioral data to monitor progress and guide individualized support plans.
- Collaborated with families and interdisciplinary teams to ensure consistency and positive outcomes.
- Maintained strict adherence to confidentiality, ethical standards, and compliance requirements.
Software Engineer Intern
Amazon, Inc
Seattle
09.2024 - 03.2025
- Contributed to platform improvements supporting thousands of internal users, enhancing scalability and performance for enterprise-level systems.
- Developed and tested secure, high-performance web applications using React and TypeScript, ensuring reliability and seamless user experiences.
- Collaborated with a 13-member cross-functional team to deliver project milestones on schedule, demonstrating strong communication, teamwork, and technical coordination.
Security Guard
MIP
Seattle
01.2024 - 03.2025
- Maintained constant communication with central command to ensure situational awareness and rapid response to incidents.
- Worked directly with a diverse population of employees, students, and emergency responders to resolve issues in high-pressure environments.
- Assisted in emergency response operations, emphasizing safety, quick decision-making, and clear communication.
Security Professional
Allied Universal Inc
Redmond
02.2020 - 07.2023
- Operated advanced surveillance and access control systems (Chime, Lenel 2.0) to ensure facility security.
- Composed detailed incident reports and communicated findings with leadership to support security operations.
- Maintained CPR, First Aid, and AED certifications, ensuring readiness to respond to critical on-site situations.
Education
Some College (No Degree) - Software Development & Quality Assurance
Year Up / Seattle Central College
Seattle, WA03-2025
Bachelor Of Arts (BA) - Medical Anthropology & Global Health, Bioethics
University of Washington
Seattle, WA08.2022
Skills
- Customer Service & Client Communication
- Electronic Health Records (EPIC) & Data Management
- Attention to Detail & Data Entry Accuracy
- Multitasking & Organizational Efficiency
- Problem Solving & Process Improvement
- Cross-Departmental Collaboration
- Time Management & Workflow Optimization
- Bilingual: English & Amharic
Certification
- Software Development and Testing
Timeline
Community Relations Advocate
Seattle Indian Health Board
06.2025 - Current
Registered Behavioral Technician (RBT)
ACES
02.2025 - 06.2025
Software Engineer Intern
Amazon, Inc
09.2024 - 03.2025
Security Guard
MIP
01.2024 - 03.2025
Security Professional
Allied Universal Inc
02.2020 - 07.2023
Some College (No Degree) - Software Development & Quality Assurance
Year Up / Seattle Central College
Bachelor Of Arts (BA) - Medical Anthropology & Global Health, Bioethics
University of Washington