Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Meas Kassahun

Seattle

Summary

Versatile operations professional with a background in technology, security, and client relations. Proven ability to manage complex workflows, coordinate across teams, and maintain accuracy in high-pressure environments. Known for professionalism, reliability, and adaptability across diverse organizational settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Community Relations Advocate

Seattle Indian Health Board
Seattle
06.2025 - Current
  • Manage high-volume front desk and call center operations, handling 100+ patient calls weekly with professionalism and efficiency.
  • Schedule appointments across multiple departments, including dental, medical, TIM, and nutrition.
  • Accurately enter and verify patient insurance information using the EPIC electronic health record system.
  • Utilize EPIC for patient registration, real-time scheduling, and multi-department coordination.
  • Deliver exceptional customer service in a fast-paced environment while maintaining patient confidentiality and HIPAA compliance.
  • Collaborate with clinical and administrative teams to ensure smooth patient flow and operational efficiency.

Registered Behavioral Technician (RBT)

ACES
Bellevue
02.2025 - 06.2025
  • Provided direct behavioral support to clients using evidence-based techniques under supervision of a Board Certified Behavior Analyst (BCBA).
  • Collected and analyzed behavioral data to monitor progress and guide individualized support plans.
  • Collaborated with families and interdisciplinary teams to ensure consistency and positive outcomes.
  • Maintained strict adherence to confidentiality, ethical standards, and compliance requirements.

Software Engineer Intern

Amazon, Inc
Seattle
09.2024 - 03.2025
  • Contributed to platform improvements supporting thousands of internal users, enhancing scalability and performance for enterprise-level systems.
  • Developed and tested secure, high-performance web applications using React and TypeScript, ensuring reliability and seamless user experiences.
  • Collaborated with a 13-member cross-functional team to deliver project milestones on schedule, demonstrating strong communication, teamwork, and technical coordination.

Security Guard

MIP
Seattle
01.2024 - 03.2025
  • Maintained constant communication with central command to ensure situational awareness and rapid response to incidents.
  • Worked directly with a diverse population of employees, students, and emergency responders to resolve issues in high-pressure environments.
  • Assisted in emergency response operations, emphasizing safety, quick decision-making, and clear communication.

Security Professional

Allied Universal Inc
Redmond
02.2020 - 07.2023
  • Operated advanced surveillance and access control systems (Chime, Lenel 2.0) to ensure facility security.
  • Composed detailed incident reports and communicated findings with leadership to support security operations.
  • Maintained CPR, First Aid, and AED certifications, ensuring readiness to respond to critical on-site situations.

Education

Some College (No Degree) - Software Development & Quality Assurance

Year Up / Seattle Central College
Seattle, WA
03-2025

Bachelor Of Arts (BA) - Medical Anthropology & Global Health, Bioethics

University of Washington
Seattle, WA
08.2022

Skills

  • Customer Service & Client Communication
  • Electronic Health Records (EPIC) & Data Management
  • Attention to Detail & Data Entry Accuracy
  • Multitasking & Organizational Efficiency
  • Problem Solving & Process Improvement
  • Cross-Departmental Collaboration
  • Time Management & Workflow Optimization
  • Bilingual: English & Amharic

Certification

  • Software Development and Testing

Timeline

Community Relations Advocate

Seattle Indian Health Board
06.2025 - Current

Registered Behavioral Technician (RBT)

ACES
02.2025 - 06.2025

Software Engineer Intern

Amazon, Inc
09.2024 - 03.2025

Security Guard

MIP
01.2024 - 03.2025

Security Professional

Allied Universal Inc
02.2020 - 07.2023

Some College (No Degree) - Software Development & Quality Assurance

Year Up / Seattle Central College

Bachelor Of Arts (BA) - Medical Anthropology & Global Health, Bioethics

University of Washington