Mecca Nettles
Florence,SC
Summary
Hard-working professional with 13.5 years of experience and a proven knowledge of records management and workflow prioritization. Aiming to leverage my skills to successfully fill the Customer Service Specialist role at your company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Care Coordinator
United Healthcare
Minnetonka, MN
12.2022 - Current
- Maintained accurate client records in accordance with agency policies and procedures.
- Scheduled appointments for clients with appropriate medical specialists.
- Communicated with patients with compassion while keeping medical information private.
Patient Account Coordinator
Wellspring Psychology Group LLC
Florence, SC
11.2019 - 01.2022
- Customer service, Posted reports, Collected account balances, Verified patient insurances, Worked on claim denials, Bank deposits, Checked in patients, Scheduled appointments, Collected copays, Maintained accurate record recording
Medical Surgical Technician
McLeod Hospital Systems
Florence, SC
10.2018 - 01.2021
- Performed vital signs, Maintained accurate record recordings, Performed daily care such as baths and mouth care, Performed venipunctures and capillary sticks, Maintained a clean and safe work environment
Medical Assistant
Mecklenburg Dermatology
Charlotte, NC
11.2005 - 04.2013
- Assisted medical provider with surgical procedures, Performed wound care, Scheduled appointments, Monitored supply inventory for low stock and worked with staff to reorder., Delivered administrative support to physician practices aiding in quality healthcare services., Conducted pre-authorizations and referrals to meet third-party insurer requirements., Cleaned treatment rooms and medical instruments, complying with infection control standards.
Education
Certification Nursing Assistant -
Florence Darlington Technical College
08.2018
Diploma Medial Assistant -
Kee Business College
07.2005
Skills
- Scheduling
- Medical terminology understanding
- Medical Terminology
- Claims Processing
- Documentation
- Patient Education
- Organizational Skills
- Healthcare knowledge
- Insurance Practices
Timeline
Care Coordinator
United Healthcare
12.2022 - Current
Patient Account Coordinator
Wellspring Psychology Group LLC
11.2019 - 01.2022
Medical Surgical Technician
McLeod Hospital Systems
10.2018 - 01.2021
Medical Assistant
Mecklenburg Dermatology
11.2005 - 04.2013
Certification Nursing Assistant -
Florence Darlington Technical College
Diploma Medial Assistant -
Kee Business College