MECENZIE WINDT
Beaumont,TX
Summary
Dynamic communicator consistently exceeding company goals and expectations. Skilled project manager and problem-solver with programming expertise and a strong work ethic. Customer-focused sales representative with a proven track record of resolving client issues. Dependable, integrity-driven team player eager to expand knowledge and embrace new challenges.
Overview
4
4
years of professional experience
Work History
Retention Agent
Focus
07.2023 - Current
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Exceeded monthly retention targets consistently by employing effective negotiation tactics when dealing with unsatisfied clients.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
Shift Leader/Server Trainer/Bartender
Buffalo Wild Wings
08.2022 - 06.2023
- Took customer orders and took advantage of opportunities to sell specialty drinks and foods
- Scouted and auditioned performers for various special events, as well as recruited and trained bartenders and barbacks
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy.
Customer Service Advisor/Sales
Victoria's Secret & PINK
08.2020 - 09.2022
- Met or exceeded revenue targets with successful promotions during routine inbound calls and outbound sales follow-ups
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and issues
- Kept accurate and current customer account data with manual form processing and digital information updates
- Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
Education
Process Technology - Associate of Applied Science -
Lamar Institute of Technology
Beaumont, TX01.2022
High School -
Westbrook High School
Beaumont, TX01.2020
Skills
- Interpersonal and written communication
- Process implementation
- Document scanning
- Public speaking
- Team Leadership
- Client assessment and analysis
- Data analysis
- Data entry
- Customer Service
- Sales
- Microsoft Word, Excel, & PowerPoint
Timeline
Retention Agent
Focus
07.2023 - Current
Shift Leader/Server Trainer/Bartender
Buffalo Wild Wings
08.2022 - 06.2023
Customer Service Advisor/Sales
Victoria's Secret & PINK
08.2020 - 09.2022
Process Technology - Associate of Applied Science -
Lamar Institute of Technology
High School -
Westbrook High School
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