Mechael Thornton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Account manager EVS
Healthcare Services Group
Shawnee
11.2020 - 07.2026
- Oversaw housekeeping and laundry operations, ensuring a clean and safe environment for residents.
- Trained new team members on company policies and procedures.
- Resolved customer complaints promptly, enhancing client satisfaction and loyalty.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Handled customer inquiries and concerns about products and services, providing clear and accurate information.
- Provided technical support to customers.
- Ensured compliance with industry regulations when dealing with clients.
Education
Sumner High Shool
Kansas City, KSSkills
- Customer relationship management
- Client onboarding
- Technical support
- Compliance monitoring
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Strong lead development skills
- Schedule management
- Teamwork and collaboration
Timeline
Account manager EVS
Healthcare Services Group
11.2020 - 07.2026
Sumner High Shool