Meckenzie Freeman
Latrobe,USA
Summary
Dynamic hospitality professional with extensive experience in food service and customer care, delivering exceptional service while maintaining high standards of cleanliness and organization. Expertise in managing POS systems, accurately handling cash transactions, and ensuring seamless kitchen operations in compliance with food safety regulations. Proven ability to enhance guest satisfaction through effective front desk management, meticulous bookkeeping, and prompt resolution of inquiries. A collaborative team player dedicated to upholding service excellence and ensuring compliance with hotel policies for optimal operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Hotel Night Auditor
Spring Hill Suites
Latrobe, PA
02.2026 - Current
- Reconcile daily transactions: Balance all cash drawers, credit card batches, and direct billing accounts against the property management system (PMS)
- Audit operational reports: Review adjustments, no-show fees, and room discrepancies to ensure financial accuracy
- Proven ability to manage time efficiently and multitask without direct supervision during overnight hours
- Deliver exceptional customer service: Resolve guest complaints promptly, process special requests, and respond to inquiries with proper phone etiquette.
Server
Jaffreys Stone Bar and Grill
Latrobe, PA
05.2025 - 07.2025
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 6+ tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to communicate with customers effectively
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Line Cook
Panera Bread, Flynn Restaurant Group
Greensburg, PA
11.2022 - 12.2024
- Ability to take direction from managers and more experienced co-workers
- Cook menu items in cooperation with the rest of the staff, policies, and proper procedures.
- Ensure that food comes out simultaneously, in high quality, and in a timely fashion
- Ability to work calmly and effectively under pressure
- Set up stocking stations with all necessary supplies
- Ability to work with speed and efficiency
- Fortitude to work in a fast-paced environment
- Understanding of cooking skills, knife handling, and safety
- Prepare orders without cross-contamination and in a sanitary way.
- Cook food on request and within the guidelines of the customers, if they have any known allergies or special requests.
- Capable of handling transactions through card or cash and give the correct amount of change in a timely manner.
- Understanding of cooking skills, grill handling, sanitation, and safety
- Cook menu items in cooperation with the rest of the staff
- Ability to work with speed and efficiency
McDonalds Crew Member
McDonald's
Indiana, PA
05.2024 - 07.2024
- Capable of handling transactions through card or cash and give the correct amount of change in a timely manner.
- Understanding of cooking skills, grill handling, sanitation, and safety
- Ability to take direction from managers and more experienced co-workers
- Cook menu items in cooperation with the rest of the staff
- Ensure that food comes out simultaneously, in high quality, and in a timely fashion
- Ability to work calmly and effectively under pressure
- Set up stocking stations with all necessary supplies
- Ability to work with speed and efficiency
- Fortitude to work in a fast-paced environment
Education
Psychology - College
Colorado Technical University-Online
Colorado Springs, CO03.2028
High - High school diploma or GED
North Central Secure Trmnt Unt
Danville, PA06.2023
Skills
- Accurate payment processing
- Safety and security procedures
- Hospitality service expertise
- Analytical thinking
- Oral and written communications
- Complaint and conflict resolution
- Administrative support
- Policy compliance
- Records management
- Audit reporting
- Problem-solving skills
- Attention to detail
Certification
- Responsible Alcohol Management Program
- June 2025 to June 2027
- Dedicated hospitality professional with 2+ years of experience in customer service and food service. Pennsylvania RAMP Certified and highly skilled in ensuring safety compliance and exceptional guest experiences in fast-paced environments
- Managed alcohol service operations during high-volume shifts, prioritizing customer safety and legal compliance per PLCB RAMP guidelines
- Maintained 100% compliance with Pennsylvania RAMP and company policies, ensuring a safe and secure environment for all patrons and staff.
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Hotel Night Auditor
Spring Hill Suites
02.2026 - Current
Server
Jaffreys Stone Bar and Grill
05.2025 - 07.2025
McDonalds Crew Member
McDonald's
05.2024 - 07.2024
Line Cook
Panera Bread, Flynn Restaurant Group
11.2022 - 12.2024
Psychology - College
Colorado Technical University-Online
High - High school diploma or GED
North Central Secure Trmnt Unt