Medalit Dean
Marietta,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities.
Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Hire Dynamics
Marietta, GA
03.2019 - Current
- Staff agency
- Developed standard operating procedures to improve administrative processes and accuracy.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Customer Service IV
Benevis, LlC
Atlanta Ga.
11.2020 - 04.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Engaged with 100 plus inbound and outbound call from 13 states
- Implemented process improvements to enhance workflow efficiency and customer satisfaction levels.
- Utilized CRM software to track interactions, ensuring accurate records of customer engagements.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Couch Family Advisor
United Way of Metro Atlanta
Atlanta, Ga.
05.2008 - 03.2019
- Guided 150 families a month through resource navigation and access to critical services.
- Developed personalized support plans to address diverse family needs effectively.
- Collaborated with community partners to strengthen service delivery for families.
- Facilitated workshops to educate families on financial literacy and well-being.
- Analyzed 10 family a week for feedback to improve program offerings and service efficiency.
- Led initiatives aimed at increasing engagement among underserved populations.
- Advocated for policy changes to enhance family support systems within the community.
- Enhanced family satisfaction by providing tailored advice and resources for individual needs.
- Facilitated successful transitions between schools or childcare facilities through close collaboration with involved parties and providing necessary resources.
- Maintained 100% detailed records of client interactions, ensuring accurate documentation of progress towards goals and compliance with program requirements.
- Facilitated once month workshops to educate families on available resources and community services.
Education
BBA - Accounting
University of Trujillo
Peru-South AmericaSkills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Spreadsheets management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Lions Club
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service IV
Benevis, LlC
11.2020 - 04.2025
Administrative Clerk
Hire Dynamics
03.2019 - Current
Couch Family Advisor
United Way of Metro Atlanta
05.2008 - 03.2019
BBA - Accounting
University of Trujillo
Best Customer service
Exceptional level of versatility gained from wide array managerial groups of communities of diverse backgrounds.