Medalit Llamoza
Paterson,USA
Summary
Motivated and detail-oriented Front Desk Coordinator with over 5 years of experience in healthcare administration and customer service. Skilled in managing front office operations, verifying insurance, scheduling, and maintaining HIPAA compliance. Proven ability to multitask, prioritize, and maintain professionalism in fast-paced medical environments. Dedicated to enhancing patient experiences and contributing to operational excellence.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Cura Vein and Pain Center
01.2022 - Current
- Verified insurance for all new patients and scheduled appointments.
- Created monthly reports analyzing patient flow and appointment metrics.
- Answered multi-line phone system and routed calls appropriately.
- Ensured smooth check-in/out processes and collected payments.
- Supported development of office policies and workflow improvements.
Medical Assistant
Apex Heart and Vascular
03.2021 - 06.2022
- Scheduled appointments and maintained updated medical records in EHR.
- Ensured patient confidentiality in compliance with HIPAA regulations.
- Provided administrative support and maintained organized patient files.
Manager
Job Connection Services Inc
01.2017 - 06.2021
- Led customer service initiatives and resolved client issues.
- Designed marketing strategies to drive new business.
- Generated monthly performance reports for senior leadership.
- Managed recruitment and hiring of staff.
Education
High School Diploma -
John F. Kennedy High School
Paterson, NJ06.2018
Skills
- Front Desk Operations
- Time Management & Prioritization
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Electronic Health Records (EHR)
- Customer Service
- Data management skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Cura Vein and Pain Center
01.2022 - Current
Medical Assistant
Apex Heart and Vascular
03.2021 - 06.2022
Manager
Job Connection Services Inc
01.2017 - 06.2021
High School Diploma -
John F. Kennedy High School
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