MEDARDO CASTILLO JR.
Garland,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
ARS Brands- Wingstop
Murphy, TX
04.2024 - Current
- Manage employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Asphalt Laborer
Texas Materials
Dallas, TX
04.2024 - 09.2024
- Followed safety protocols while operating machinery.
- Showcased strong problem-solving abilities when faced with unexpected challenges during production runs, quickly developing solutions that minimized disruptions without sacrificing quality output levels.
- Reduced downtime by promptly addressing equipment malfunctions and reporting issues to supervisors.
- Streamlined workflows with effective communication and teamwork among colleagues.
- Improved plant efficiency by maintaining cleanliness and organization of the work area.
- Operated forklifts and other heavy machinery safely.
- Maintained organized work area by cleaning and removing hazards.
- Demonstrated adaptability by effectively handling unexpected changes in project scopes, weather conditions, and client requirements.
- Maximized job site safety with thorough equipment inspections and maintenance routines.
Medical Assistant/X-ray Tech
BestCare Family Medical Center
Garland, Texas
06.2023 - 03.2024
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant /Night Supervisor
Healthcare Clinics
US
09.2021 - 10.2023
- Adapted quickly to new processes or technologies introduced into the workplace
- Exhibited strong problem-solving capabilities in resolving operational issues quickly and efficiently
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant
Texas Neurology Consultants
US
01.2020 - 06.2022
- Assists physicians, nurses, and other medical staff by performing administrative and clinical duties under the direction of a physician
- Administrative duties may include scheduling appointments, maintaining medical records
- Clinical duties may include, such as preparing treatment room for patient exams, recording patient medical history, and cleaning and sterilizing medical equipment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Traveling Medical Assistant
Dallas Renal Group
US
01.2019 - 01.2020
- Performs general patient care by following established standards and procedures
- Schedules appointments and accurately registers patients in electronic medical record
- Obtains and records vital signs including, but not limited to: blood pressure (manually), temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
- Escalates non-routine issues, questions and/or concerns to the practice manager
- Communicates with patient regarding test results and plan of care by phone or mail as directed by physician
- Ensures all messages are properly documented in eClinical Works (EMR) and patient calls are returned by end of day
- Ensures safety checklists/quality controls are completed as required
Medical Assistant II
TH MedSynergies/ Texas Health Adult & Senior Care
US
01.2018 - 01.2019
- Answered phones, Triage calls, Schedule appointments, Patient reminder calls for appt/labs
- Call referring Doctors for labs, Call hospitals for records/labs/sono's, Refill requests/call in prescriptions, Page doctors with messages, Set up biopsies, Prior Authorizations for meds/procedures, Verify insurance
- Follow-up on stat labs inform Doctor and prepare charts (Copy from previous visit, enter labs)
- Process faxes (Scan labs/records/updates/Updated demographics/insurance/medications/social/family Hx)
- Interaction with patient during an appointment (vitals, check-in, check-out etc)
Medical Assistant/Scriber
Baylor Family Medical Center at Rockwall
US
01.2014 - 01.2017
- Greet and prepare patients for the health care provider
- Performs general patient care by following established standards and procedures such as obtain and record vital signs including but not limited to, blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem
- May perform routine tests including but not limited to EKG's
- May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis
- Administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration
- Documents patient plan(s) of care, tests and examination results in the medical record as directed by the provider
- Schedules patients for diagnostic testing, follows up to ensure completion of testing
- Communicates with patient regarding test results and plan of care by phone or mail as directed by provider
- Prepares, cleans and sterilizes instruments, maintains equipment, and keeps patient exam rooms clean, stocked, orderly, and disposes of contaminated items including sharps according to protocol
- Escalates nonroutine issues, questions and/or concerns to the practice manager or healthcare provider(s)
- Ensure safety checklists/quality controls are completed as required
- Provides for patient safety and protection of patient privacy rights
- Performs other duties as assigned by practice manager, MA Lead or as requested by healthcare provider(s)
Ambulatory Care Coordinator
Health Texas Provider Network
US
01.2011 - 01.2013
- Prepare patient for examination by assessing condition, taking vital signs, and/or documenting medical record
- May assist Physician and/or technician with procedure(s), may monitor response to treatment and medication, document patient results, administer medication and/or injections
- May perform routine laboratory functions such as obtaining specimens and ordering analysis, prepare examination rooms by arranging sterile instruments on tray and/or, stocking rooms with medical supplies, clean and maintain laboratory, exam room, and/or other equipment
- Perform quality control procedures on equipment and/or report any issues, educate patient and family regarding plan of treatment or procedure
Medical Assistant/Floater
Baylor Health Care Systems
01.2010 - 01.2011
- Assisted multiple physicians in multiple clinics throughout Baylor Health Care Systems in improving their patient diabetes management, monitor their preventative service such as dexa scans, mammograms, colonoscopy, and immunizations
- Maintain reports, discuss patient care, ensure that patients discharged from the hospital understand discharge instructions and follow up with their primary care physicians
- Contact patients via secure email, letters, or phone calls
Medical Assistant
01.2003 - 01.2010
- Triage patients' vital signs and history, injections, collect specimens, finger sticks, venipuncture, ear lavages, EKGs, Audio testing, Spirometry/PFTs, Glucometer/PT INR testing, blood smears and autoclave
- Retrieving patient calls and emails in a timely manner
- Assist in calling in patient prescriptions, assisted in referring patients to outside providers and or facilities for further medical care
- Filing/pulling patient charts, assisted in verifying patient insurance / precerts
- Understanding of CPT and ICD-9 codes and working the front desk and scheduling areas
- Assisted with billing issues, end of the month closing, and providing positive customer service
- Control inventory of medical supplies
- Proficient in All scripts and Flowcast
Education
Certification in Radiologic Technology -
The X-Ray Academy of Texas
Arlington, Tx12.2023
Medical Assistant Program -
PCI Health Training Center
Dallas, Texas01.2001
High School Diploma -
Garland High School
Garland, Texas01.2001
Skills
- Medical Billing
- Patient Flow Management
- Phlebotomy
- Radiologic Imaging
- Equipment Maintenance
- Direct Patient Care
- Patient Positioning
- Medical Terminology
- Customer Service
- Electronic Medical Records
- Professionalism and Ethics
- Organizational Skills
- Vital Signs Monitoring
- Wound Care Management
- Medical Terminology Proficiency
- Leadership and team building
- Problem resolution
- Effective leader
- Time management
- Customer relations
- Team player
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Inventory control
- Customer relationship management
Certification
- Radiologic Technology
- OSHA
Languages
Spanish
Native or Bilingual
Timeline
General Manager
ARS Brands- Wingstop
04.2024 - Current
Asphalt Laborer
Texas Materials
04.2024 - 09.2024
Medical Assistant/X-ray Tech
BestCare Family Medical Center
06.2023 - 03.2024
Medical Assistant /Night Supervisor
Healthcare Clinics
09.2021 - 10.2023
Medical Assistant
Texas Neurology Consultants
01.2020 - 06.2022
Traveling Medical Assistant
Dallas Renal Group
01.2019 - 01.2020
Medical Assistant II
TH MedSynergies/ Texas Health Adult & Senior Care
01.2018 - 01.2019
Medical Assistant/Scriber
Baylor Family Medical Center at Rockwall
01.2014 - 01.2017
Ambulatory Care Coordinator
Health Texas Provider Network
01.2011 - 01.2013
Medical Assistant/Floater
Baylor Health Care Systems
01.2010 - 01.2011
Medical Assistant
01.2003 - 01.2010
Medical Assistant Program -
PCI Health Training Center
High School Diploma -
Garland High School
Certification in Radiologic Technology -
The X-Ray Academy of Texas