Medea Armfield
Greenwood,SC
Summary
Successful Customer Care Advocate with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Advocate
ResultsCX Remote
11.2020 - 05.2024
- Highly skilled customer service advisor with over four years of experience in a dynamic service center environment. Proficient in handling high volumes of inbound calls, assisting with policy inquiries, billing questions, and technical support. Adept at processing policy changes, conducting audits, and providing accurate information on coverage options. Known for professionalism, flexibility, and a strong commitment to teamwork. Ready to contribute exceptional customer service and problem-solving abilities to enhance client satisfaction.
Customer Service
Alorica Remote
06.2020 - 10.2020
- Provided front-line technical support to a diverse customer base, addressing a wide range of issues with a focus on first-contact resolution
- Managed multiple systems and programs simultaneously to deliver accurate and efficient service in a high-volume environment
- Documented all customer interactions in the CRM system, contributing to performance tracking and quality improvement efforts.
- Resolved customer service issues with timely and professional resolutions.
- Maintained exceptional customer service standards throughout every shift.
Education
Bachelor of Science - Psychology
Kaplan University
Fort Lauderdale, FL12.2010
Skills
- Customer Service Excellence
- First-Contact Resolution
- Multichannel Communication (Phone, Email, Live Chat)
- CRM Systems Proficiency
- Problem-Solving & Conflict Resolution
- Adherence to Quality Standards
- Detail-Oriented & Organized
- Ability to Work in Fast-Paced Environments
- Call center experience
- Data entry proficiency
- Dispute Resolution
- Persuasion techniques
Certification
- CPR/First Aid Certified
- Certified Nursing Assistant (CNA)
- Home Health Aide
- State Tested Nursing Assistant (STNA)
Languages
English
Full Professional
Timeline
Customer Care Advocate
ResultsCX Remote
11.2020 - 05.2024
Customer Service
Alorica Remote
06.2020 - 10.2020
- CPR/First Aid Certified
- Certified Nursing Assistant (CNA)
- Home Health Aide
- State Tested Nursing Assistant (STNA)
Bachelor of Science - Psychology
Kaplan University
Similar Profiles
Tawanda BlandingTawanda Blanding
Customer Service Representative/Technical Support Representative at Vip Desk Connect - RemoteCustomer Service Representative/Technical Support Representative at Vip Desk Connect - Remote
NICHOLAS JOHNSONNICHOLAS JOHNSON
Trainer at ResultsCXTrainer at ResultsCX
Jose NajeraJose Najera
Operations Supervisor at ResultsCXOperations Supervisor at ResultsCX