Medely Collado
Copiague,US
Summary
Customer-focused Sales Representative with 3 years of experience solving problems for clients. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the customer service and sales. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
5
5
years of professional experience
Work History
Solution Center
Shelterpointlifeinsurance
Garden City, NY
05.2024 - Current
- As customer service representative we handle incoming phone calls from customers, providing information, addressing concerns, resolving issues, and generally assisting with any questions they may have, aiming to deliver a positive customer experience through prompt and professional support.
- Exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Provided information to customers in a timely and professional manner.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Internet Sales Specialist
South Shore Kia
Copiague, US
09.2022 - 09.2023
- I am responsible for receiving inbound calls and calling internet leads about their inquiries on a pre-owned and new vehicles with a goal to setting up an appointment with the customer
- Answered an average of 120 calls and emails per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Prepared
- Guided
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual
Sales Receptionist
South Shore Kia
Copiague, US
07.2022 - 09.2023
- I greet clients with a positive and helpful attitude directing them to where they need to be and announcing the sales representative that they are asking for
- I also answer phone call and direct them to the department or person they need to speak with
- Assisted customers in locating and selecting merchandise in any store department
- Conducted research to find appropriate answers to customer questions
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends
- Helped customers by answering their questions and completing their requests
- Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift
- Put in place daily operating procedures to keep the store clean, well-stocked, and organized
Fulfillment & Style
Target
Copiague, US
10.2020 - 07.2023
- As a fulfillment, I would go around the store and pick the items for drive up and order pickup
- Properly prepare, pack and sort customers orders for shipment using correct materials
- As a style member I had to make sure the floor is set full with the right product, accurately priced and signed on the sales floor with the right sizes, styles, and colors
- By the end of my shift I would have to go around and make sure everything was folded the right way
- Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process
- Customers received merchandise recommendations based on their needs and preferences
- Held each member of my team accountable for meeting brand and performance objectives
- Developed and maintained strong working relationships with my peers and upper management
- Maintained a friendly and professional demeanor when dealing with customers
Packer
Precision Charts Inc
Bohemia, US
03.2020 - 07.2020
- As a packer I would label boxes and pack the items that had to be shipped out
- Prepared orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system
- Checked dimensions and verified compliance with specifications by accurately measuring and weighing packages
- Kept my workspace neat, clean, and safe to avoid hazards
- Kept accurate and up-to-date records by documenting all movements in the company's system
Education
High School -
Walter G O'Connell Copiague High School
Copiague, NY01.2022
Skills
- Phone etiquette
- Communications
- Customer service
- Great communicator
- Microsoft word
- Conflict resolution
- Self-motivated
- Public speaking
- Data Management
Timeline
Solution Center
Shelterpointlifeinsurance
05.2024 - Current
Internet Sales Specialist
South Shore Kia
09.2022 - 09.2023
Sales Receptionist
South Shore Kia
07.2022 - 09.2023
Fulfillment & Style
Target
10.2020 - 07.2023
Packer
Precision Charts Inc
03.2020 - 07.2020
High School -
Walter G O'Connell Copiague High School