Kaylie Rodriguez
Copiague,New York
Summary
Experienced in creating warm and welcoming environments for guests, leveraging excellent communication and organizational skills to ensure smooth operations. Proven track record of providing personalized service and adept at promptly addressing guest needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Brownstones Coffee
09.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations, answered customer questions, and informed of accurate wait times.
Cashier
Community Supermarket
03.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Team Member
Lulu's Juice Bar
04.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Science - Nursing
Molloy College
Rockville Centre, NY05-2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Complaint Handling
- Table Bussing
- Food Running
- Positive and professional
- Customer-Oriented
- Cultural Awareness
- Conflict and Complaint Resolution
Accomplishments
Maintained a guest satisfaction by providing exceptional service and managing seating efficiently during peak hours.
Certification
- CPR Certified
- BLS certified
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Brownstones Coffee
09.2023 - Current
Team Member
Lulu's Juice Bar
04.2022 - 08.2022
Cashier
Community Supermarket
03.2020 - 11.2022
Bachelor of Science - Nursing
Molloy College
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