MEDHANA PATEL
Atlanta,GA
Summary
A dedicated and proactive Manager with a proven track record of successfully managing day-to-day partnerships and collaborations across multiple departments. Skilled in building and maintaining client relationships, ensuring timely delivery of solutions, and providing exceptional customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Medscape
Remote
Atlanta, GA
01.2017 - Current
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Identified trends in reconciliation errors and recommended corrective action plans.
- Reconciled various pharmaceutical accounts and reviewed reconciliations prepared by others.
- Advised senior management on best practices for improving financial controls.
- Provided assistance with audits by compiling required documentation.
- Collaborated with other departments to resolve complex accounting problems.
- Evaluated policies and procedures for effectiveness and compliance.
- Conducted analysis, research, and resolution of discrepancies in accounts.
- Created automated processes to streamline account reconciliations.
- Generated reports summarizing the results of completed reconciliations.
- Verified accuracy of vendor invoices, credit memos, and statements.
- Maintained accurate records of all reconciliation activities.
- Assisted with special projects as assigned by supervisor or manager.
- Analyzed discrepancies between bank statements and internal records.
- Investigated discrepancies between remittance advice from customers and invoices issued by the company.
Firehouse Subs
Tucker, GA
01.2015 - 05.2024
- Ensured full compliance with all local, state, and federal regulations, including health regulations, wage regulations, ADA, OSHA, and other applicable requirements
- Provided leadership to the restaurant team, maintaining superior guest service, quality, cleanliness, and a cheerful work environment in alignment with company culture and values
- Implemented and monitored guidelines for food cost, labor, controllable expenses, utilities, and sales growth to drive profitability
- Recruited, trained, and developed qualified personnel, including Assistant Managers and Shift Managers, ensuring a well-staffed and skilled team.
S Phase, LLC
Atlanta, GA
01.2013 - 01.2017
- Interacted effectively with Compliance Managers, Accounting Specialists, and Program Managers throughout the program reconciliation process
- Collaborated actively in client audits to ensure precision and accountability for specific clients, with a strong emphasis on customer support and satisfaction
- Demonstrated expertise in interpreting local and federal laws, regulations, and policies pertaining to research compliance documents and projects
- Conducted thorough data analysis to identify root causes of deficiencies and successfully implemented tailored solutions to enhance client processes.
IKON Financial Group
Atlanta, GA
01.2012 - 01.2013
- Achieved monthly reconciliation of all loan files to ensure adherence to lender and client project deadlines
- Efficiently processed loan documents, compliance, data, and monthly reports
- Implemented an organized workflow and filing system for managing loan officer and employee paperwork/documentation, resulting in streamlined operations
- Meticulously reviewed and verified credit reports, loan applications, income, and assets for borrowers, demonstrating strict adherence to federal and state compliance regulations, customer service, and confidentiality standards.
Economic Forecasting Center GSU
Atlanta, GA
01.2008 - 01.2011
- Co-managed and coordinated quarterly conferences of over 300 participants, ensuring smooth execution and high attendee satisfaction
- Prepared and distributed printed materials such as conference programs, speakers' presentations, programs, and invitations, maintaining a professional and polished image
- Efficiently organized quarterly conference packets and subscription materials for all attendees, ensuring accuracy and timely delivery
- Effectively communicated with sponsors and subscribers, ensuring their needs and expectations were met and surpassing their satisfaction levels.
Education
Bachelor of Science in Sociology -
Georgia State University
05.2011
AS Early Childhood Education -
Dalton State College
06.2008
Skills
- Customer Service
- Partnership Management
- Project Management
- Time Management
- Revenue Delivery
- Process Compliance
- Problem Solving
- Program Reconciliation
- Multitasking and Prioritization
- Typing 55 WPM
- Reception and Phone Handling
- Patience and Empathy
- Adaptability and Flexibility
- Complex Product Knowledge
- Technical Proficiency
- Active Listening
- Client Relationship Management
- Compliance Documentation
- Data Analysis
- Contract Preparation
- Regulatory Compliance
- Attention to Detail
- Leadership and Team Management
- Operational Excellence
- Profitability Enhancement
- Staff Training and Development
- Community Engagement
- Database Management
- Administrative Support
- Research
- File Reconciliation
- Document Processing
- Audit Participation
- Legal Interpretation
- Document Preparation & Formatting
- File Organization & Record Keeping
- Learning and Self-Improvement
- Flexible and Adaptable
- Excellent Communication
- Dependable and Responsible
- Analytical and Critical Thinking
Timeline
Medscape
Remote
01.2017 - Current
Firehouse Subs
Tucker, GA
01.2015 - 05.2024
S Phase, LLC
Atlanta, GA
01.2013 - 01.2017
IKON Financial Group
Atlanta, GA
01.2012 - 01.2013
Economic Forecasting Center GSU
Atlanta, GA
01.2008 - 01.2011
Bachelor of Science in Sociology -
Georgia State University
AS Early Childhood Education -
Dalton State College