Media Higgins
Coral Springs,FL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Licensing and Auditing, Supervisor of Licensing and Auditing, Benefit Administration Auditor, Licensing Coordinator
Convey Health Solutions
Fort Lauderdale, FL
07.2012 - Current
- Collect, analyze, evaluate and report data according to the clients’ contract specification
- Lead and mentor 5 individuals in conducting internal audits and writing reports
- Improve internal audit policies, procedures and methodologies by reducing administrative inefficiencies by 99%
- Conduct monthly Fulfillment and Inventory Audits in the Warehouse
- Oversee internal audits daily and check for accuracy, quality and to ensure all project specifications are met according to the clients’ contracts
- Verify employee exemption status for Medicare/Medicaid via Office of Inspector General (OIG), System for Award Management (SAM) and Office of Insurance Commissioner (OIC)
- Write and present monthly internal audit results to upper management
- Assign tasks to employees and monitor productivity, performance and task completion daily
- Manage the Insurance Agent Licensing Program daily
- Train new Licensing Coordinators and Over the Counter Medication Auditors
- Audit grievances file by members to ensure compliance
- Maintain the company’s License Database
- Process employees' insurance licenses for the Medicare Part D program
- Audit agents' files to ensure that their licenses have the correct line of authority and are appointed
- Research agents' license information on the National Insurance Producer Database
- Contact various state insurance departments to verify agent licensing information
Office Assistant
CareerXchange Inc
Pembroke Pines, FL
12.2010 - 07.2012
- Verified customer information via telephone and internet
- Entered information into Database System
- Kept track of clients’ information
- Created spreadsheet in Microsoft Excel
- Typed correspondence in Microsoft Word
- Opened and processed mail daily
- Processed payments in a timely manner
- Ordered Office Supplies
- Provided excellent customer service to clients
- Provided exceptional administrative support to various companies.
Executive Assistant
The Riverside Church Weekday School
New York, NY
01.2008 - 11.2008
- Improved office efficiency by reorganizing the office and filing system
- Provided administrative support to school director and teaching staff
- Scheduled meetings and substitute teachers
- Ordered Office and School Supplies
- Processed payroll
- Enhanced response time to client's inquiries and reduced the level of complaint by 97%
- Ensured clients' satisfaction by responding to their needs
- Maintained database.
Assistant Manager, Administrative Assistant
Housing Works, Inc.
New York, NY
06.2003 - 06.2007
- Prepared payment requests, purchase requisition, correspondence, and invoices daily
- Supervised Receptionist daily
- Maintained staff schedule daily to guarantee all shifts were in full operation
- Managed payroll weekly
- Collaborated with other staff and developed operation manual
- Effectively negotiated contracts and reduced expenses by 95%
- Built relationship with vendors daily
- Planned company events weekly as a member of event planning committee
- Scheduled large and small group meetings
- Assembled materials for meetings
- Completed projects on a timely basis
- Successfully coordinated the daily operation of the office
Education
Master of Science - Logistics and Supply Chain Management
Florida International University
Miami, FL06-2019
Bachelor of Professional Studies - Business Administration
DeVry College of New York
New York, NY10-2007
Associate in Arts - undefined
Queensborough Community College
12-1995
Skills
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, Microsoft SharePoint, Microsoft Teams, Internet, QuickBooks, Database Management – Oracle & SAP, Salesforce, Keyboarding
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
Certification
- Lean Six Sigma – Yellow and Green Belts
- Executive Office Specialist
- Sales Skills Fundamentals
- Transportation Management System – Mercury Gate
Timeline
Manager of Licensing and Auditing, Supervisor of Licensing and Auditing, Benefit Administration Auditor, Licensing Coordinator
Convey Health Solutions
07.2012 - Current
Office Assistant
CareerXchange Inc
12.2010 - 07.2012
Executive Assistant
The Riverside Church Weekday School
01.2008 - 11.2008
Assistant Manager, Administrative Assistant
Housing Works, Inc.
06.2003 - 06.2007
Bachelor of Professional Studies - Business Administration
DeVry College of New York
Associate in Arts - undefined
Queensborough Community College
Master of Science - Logistics and Supply Chain Management
Florida International University