TERRINESHA MARTIN

Managed patient registration process and maintained accuracy of patient

information.

Handled sensitive patient information with condentiality and adherence to

HIPAA regulations.

Collaborated with healthcare team to ensure ecient and timely patient ow.

Assisted patients with lling out necessary paperwork and addressed any

questions or concerns.

• Greeted patient's upon arrival and directed them to the appropriate
• Reviewed patient accounts for accuracy on a regular basis
• Scanned documents into electronic health record system as
• Verified insurance information, collected
• payments, and scheduled appointments
• Informed patient's about payment options, billing policies, and procedures related to their visit or procedure
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• Provided support with various tasks such as scheduling tests, ordering supplies
• Collected patient information from nursing staff prior to transport.
• Greeted patient and explained transport plan and destination.
• Managed transport documentation, accurately logging each patient transport in hospital records.
• Responded to transport requests promptly, prioritizing based on patient needs and medical staff instructions.
• Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements
• Maintained accurate records of services provided during each visit or procedure
• Provided support with various tasks such as scheduling tests, ordering supplies

• Successfully managed classrooms of diverse students and maintained a positive learning environment
• Provided instruction and guidance to students in the absence of a regular teacher
• Organized lesson plans and activities for students
• Assisted with classroom management issues when needed
• Collaborated with other teachers to ensure student success
• Maintained accurate records of student performance, attendance and behavior

• Provided exceptional customer service support through phone, email, and chat channels, consistently exceeding performance targets and receiving positive customer feedback
• Answered customer inquiries and provide accurate information regarding products and services
• Provided excellent customer service to resolve customer complaints in a timely manner
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support