Medin Dauti
Lemont,USA
Summary
Dynamic IT professional with a proven track record in technical support and system administration, recognized for reliable problem solving and effective issue resolution in fast paced team environments. Adept at leveraging technical expertise and collaborative efforts to enhance operational success and efficiency while maintaining high customer satisfaction through prompt issue resolution. Skilled in managing customer interactions with a focus on communication and empathy, fostering strong relationships and loyalty. Committed to continuous improvement and innovation to drive business objectives forward.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
InnoVate Technologies LLC
05.2021 - 09.2024
- - Managed user accounts, enhancing system security and user access.
- - Resolved network connectivity and software installation issues, improving system reliability.
- - Conducted system performance monitoring and maintenance, preventing potential disruptions.
Shift Manager
Dunkin' Donuts
05.2020 - 06.2022
- - Led team operations, ensuring adherence to company standards and fostering a positive work environment.
- - Spearheaded employee training, enhancing customer service and operational efficiency.
- - Coordinated daily briefings to align team goals and operational updates.
Sales Associate
Haus of Imports
05.2024 - 09.2024
- Delivered exceptional customer service, ensuring satisfaction and loyalty.
- Analyzed customer feedback to identify trends and improve service delivery.
- Evaluated sales data to inform decision-making and optimize sales strategies.
- Led initiatives to streamline checkout processes, reducing wait times for customers.
Service Porter
Currie Ford
06.2020 - 07.2021
- Maintained cleanliness and organization of service areas to enhance guest experience.
- Assisted with vehicle detailing and preparation, ensuring high standards of presentation.
- Managed inventory supplies for service tools, optimizing usage and reducing waste.
- Trained new staff on safety protocols and operational procedures, fostering a culture of compliance.
Packing Handler
UPS Warehouse
10.2024 - 12.2024
- Collaborated with team members to optimize workflow and reduce packing errors.
- Implemented process improvements that enhanced speed and quality of packing operations.
- Operated packaging machinery to ensure efficient and accurate packing of products.
Education
Associate Degree - Technology
Moraine Valley Community College
Palos Hills, ILHigh School Diploma - undefined
Amos Alonzo Stagg Highschool
Palos Hills, IL05.2022
Skills
- Process improvement
- Customer service excellence
- Team leadership
- User account management
- Network troubleshooting
- Software installation
- Employee training
Certification
- A+
- Network+
- Azure DevOps
- Microsoft Power BI
- Microsoft Azure
- Microsoft Excel
LANGUAGES
English: Full Professional
Albanian: Professional
Timeline
Packing Handler
UPS Warehouse
10.2024 - 12.2024
Sales Associate
Haus of Imports
05.2024 - 09.2024
IT Technician
InnoVate Technologies LLC
05.2021 - 09.2024
Service Porter
Currie Ford
06.2020 - 07.2021
Shift Manager
Dunkin' Donuts
05.2020 - 06.2022
High School Diploma - undefined
Amos Alonzo Stagg Highschool
Associate Degree - Technology
Moraine Valley Community College