Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Heath

Asheboro,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

IT Technician

Screaming Eagle Amusements
Greensboro, NC
04.2018 - 08.2023
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Resolved hardware issues including replacing parts as necessary.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Participated in team meetings to discuss project status updates.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Provided training sessions for end users on how to use various software programs.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.

Supervisor

UPS
Greensboro, NC
05.2014 - 08.2016
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Collaborated with other departments to coordinate workflow processes between teams.

Education

High School Diploma -

Asheboro High School
Asheboro, NC
06.2012

Some College (No Degree) - Kinesiology

Guilford College
Greensboro, NC

Skills

  • Hardware Installation
  • Debugging
  • Application Installations
  • Software Updating
  • Technical Support
  • User Training
  • Component Replacement
  • Customer Service
  • Technical Troubleshooting
  • Hardware Configuration
  • Computer Maintenance
  • LAN/WAN
  • Device Installation
  • Hardware and Software Repair
  • Teamwork and Collaboration
  • Attention to Detail
  • Troubleshooting Network Issues
  • Staff Management
  • Process Improvement

Timeline

IT Technician

Screaming Eagle Amusements
04.2018 - 08.2023

Supervisor

UPS
05.2014 - 08.2016

High School Diploma -

Asheboro High School

Some College (No Degree) - Kinesiology

Guilford College

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Brandon Heath