Medora Neely
Dallas,TX
Summary
Diligent, hardworking, detail-oriented, and knowledgeable Account Service Representative.
Overview
6
6
years of professional experience
Work History
Account Services Representative, Lobby Service Representative
Tolleson Private Bank
Dallas, TX
11.2022 - Current
- Prepare new account paperwork for various types of accounts.
- Designed procedures to document existing processes, identify knowledge gaps, and improve accuracy and efficiency.
- Maintain and build strong client relationships through quality, personalized interactions.
Co-Curricular and Faculty Talent Coordinator, Hiring Coordinator
Great Hearts Academies
San Antonio, TX
06.2019 - Current
- Manage all recruiting, interviewing, hiring, and onboarding for 10 elementary school locations in Texas with over 1,200 applicants.
- Design applicant tracking system and comprehensive recruiting procedures to streamline the hiring process.
- Provided guidance and training to staff members involved in the recruitment process.
Customer Service Representative
Benchmark Bank
Dallas, TX
09.2021 - 11.2022
- Answered incoming calls and emails, assisted clients in person, providing frontline customer support or assistance with consumer and commercial transactions.
- Developed strong customer relationships to encourage customer satisfaction.
- Opened new accounts efficiently and in accordance with company policies and procedures.
Co-Curricular Programs Coordinator
Great Hearts Forest Heights
San Antonio, TX
06.2019 - 06.2021
- Led team of 10 employees in conducting rigorous instruction of fundamental curriculum, provided feedback to become top performing after-school program in Texas.
- Managed $120,000 budget, contributed to a 15% increase in enrollment and revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service as demonstrated by 90% parent satisfaction rate.
Teaching Assistant
Great Hearts Western Hills
San Antonio, TX
06.2018 - 06.2019
- Developed and coordinated lesson materials to drive social, emotional, and intellectual development, while also monitoring student progress.
- Provided one-on-one support for special needs students.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Education
Bachelor of Arts in Religious Studies -
Rhodes College
05.2018
Skills
- Microsoft Office
- Customer Service
- Account Management
- Communication
- Time Management
- Emotional Intelligence
Timeline
Account Services Representative, Lobby Service Representative
Tolleson Private Bank
11.2022 - Current
Customer Service Representative
Benchmark Bank
09.2021 - 11.2022
Co-Curricular and Faculty Talent Coordinator, Hiring Coordinator
Great Hearts Academies
06.2019 - Current
Co-Curricular Programs Coordinator
Great Hearts Forest Heights
06.2019 - 06.2021
Teaching Assistant
Great Hearts Western Hills
06.2018 - 06.2019
Bachelor of Arts in Religious Studies -
Rhodes College
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