Dedicated customer service professional with a strong background in patient care, problem solving, and medical record management. Committed to enhancing client experiences through effective communication and product knowledge.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora
Goleta, California
09.2025 - Current
Advise customers on skincare and beauty products tailored to their needs.
Demonstrate makeup application techniques during product consultations and events.
Collaborate with team members to create engaging in-store displays and promotions.
Educate clients on proper product usage and skincare routines for optimal results.
Handle customer inquiries and resolved issues promptly to enhance satisfaction.
Mobility Driver
Uc Santa Barbara
Goleta, California
11.2024 - 04.2025
Transported students and staff safely across campus using university vehicles.
Conducted vehicle inspections to ensure safety and operational readiness daily.
Assisted with scheduling and coordinating transportation requests efficiently.
Provided exceptional customer service to enhance the student transportation experience.
Reported any malfunctions or damages to the supervisor immediately for repair or replacement.
Assisted disabled passengers by providing wheelchair assistance when needed.
Provided door-to-door service to customers, ensuring a safe and comfortable ride.
Dental Assistant
Laurel Smile Dentistry: Mussie Sibhatu, Dds, Ms
Oakland, California
06.2024 - 08.2024
Assisted Dr. Sibhatu and Dr. Ha during procedures by providing necessary instruments.
Prepared treatment rooms by sterilizing tools and maintaining cleanliness standards.
Recorded patient information accurately in electronic health records to enhance data integrity.
Monitored inventory levels and ordered dental supplies as needed for daily operations.
Communicated effectively with patients to address concerns and ensure comfort during visits.
Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Took digital X-rays of teeth using radiographic equipment.
Campus barista
Starbucks
Goleta, California
03.2023 - 01.2024
Greeted customers and processed orders for coffee drinks and food items.
Prepared specialty coffee drinks including lattes, cappuccinos, and mochas.
Operated cash registers to efficiently handle customer payments.
Maintained cleanliness by wiping counters, washing dishes, and cleaning floors.
Ground espresso beans per customer specifications for optimal flavor.
Labeled milk containers according to expiration dates for quality assurance.
Followed safety procedures while operating grinders and espresso machines.
Assisted in baking muffins, cookies, scones, and cakes to enhance menu offerings.
Dental Assistant
Laurel Smile Dentistry: Mussie Sibhatu, Dds, Ms
Oakland, California
07.2023 - 09.2023
Assisted dentists during procedures by providing necessary instruments and materials.
Prepared treatment rooms by sterilizing tools and maintaining cleanliness and organization.
Recorded patient information in electronic health records accurately and efficiently.
Educated patients on oral hygiene and post-treatment care instructions.
Managed appointment scheduling to optimize patient flow for efficient operations.
Monitored inventory levels, ordering dental supplies as required for daily activities.
Sanitized equipment and restocked supplies after each patient's treatment to ensure readiness.
Greeted patients upon arrival and escorted them to examination rooms.
Barista
Starbucks
Alameda , CA
05.2021 - 09.2022
Greeted customers and processed orders for coffee, food, and beverages.
Prepared specialty coffee drinks including lattes, cappuccinos, and Americanos.
Operated cash registers to efficiently handle customer payments.
Maintained cleanliness by wiping counters, washing dishes, and cleaning floors.
Stocked shelves with ingredients essential for coffee preparation.
Ground espresso beans per customer specifications to ensure quality.
Labeled milk containers according to expiration dates for safety compliance.
Assisted in baking muffins, cookies, scones, and cakes for menu offerings.
WAITRESS
Nikkos Diner
Oakland , CA
02.2018 - 03.2020
Greeted customers and provided menus, addressing inquiries regarding menu items.
Accurately took food and drink orders using POS ordering software.
Delivered food promptly while maintaining optimal temperatures.
Checked on guests during meals to ensure satisfaction with each course.
Education
Bachelor of Science - Biopsychology
University of California, Santa Barbara
Santa Barbara, CA
06-2026
Skills
Patient care
Customer service
Medical record management
Team collaboration
Product knowledge
Problem solving
Effective communication
Affiliations
East African Student association President, 2023-2025