Alyson Dyer-Delph
Church Hill,TN
Summary
Offers strong commitment to providing exceptional patient care. Works well in fast-paced environments managing multiple tasks and providing timely treatments and support. Possesses solid understanding of nursing principles, patient advocacy and evidence-based practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Ulta Beauty Inc.
Kingsport, TN
10.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Recommended specific hair and beauty products to meet individual customer needs.
- Trained new staff in product knowledge and customer service protocols.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Engaged in friendly conversation with customer to better uncover individual needs.
Certified Phlebotomy Technician
Ballad Health Medical Associates
Rogersville, TN
10.2019 - 12.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Organized daily work based on collection priority.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Customer Service Representative\ Technical Support
SYKES
Morristown, TN
12.2018 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School -
Cherokee High School
Rogersville, TNCollege - Practical Nursing
Tennessee School of Applied Technology (Licensed Practical Nurse Program)
Elizabethton, TN12.2023
College - Phlebotomy
Roane State Community College
Knoxville, TN07.2019
Skills
- Customer Engagement
- Relationship Building
- Payment Processing
- Sales Proficiency
- HIPAA
- Infection Control
- Sample Collection
- Patient Safety
- Venipuncture
- Patient Support
- Patient Care
- Complaint Resolution
- Data Collection
- Scheduling
- Customer Service
- Active Listening
References
Rhonda Rodeffer: Colleague (former) (865)-352-7457
Niki Carroll: Colleague (former) (423)-754-2524
Sydney Short: Colleague (former) (276)-494-7868
Certification
- CPR, American Heart Association - 01/23-01/25
Timeline
Beauty Advisor
Ulta Beauty Inc.
10.2022 - Current
Certified Phlebotomy Technician
Ballad Health Medical Associates
10.2019 - 12.2021
Customer Service Representative\ Technical Support
SYKES
12.2018 - 05.2019
High School -
Cherokee High School
College - Practical Nursing
Tennessee School of Applied Technology (Licensed Practical Nurse Program)
College - Phlebotomy
Roane State Community College